3,363 tickets1-100

Re: (No subject)

Vika Marciano · vikaivan78@gmail.com · Gorgias #219248152

closed
Opened
1 May 2026, 07:29
Closed
6 May 2026, 09:01
Assignee
Dy - Returns Team
returnsreturns_approvedreturns_clarif on-holdreturns_clarificationreturns_fp on-holdreturns_processedtrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-01 07:29:24· email/email
    Hi I sent you the swimsuit and its shorts because it was too big Did you receive it? Because I didn't see a refund I would like to receive a credit on the website for it please ‫ב-31 במרץ 2026, בשעה 12:53, ‏‏Returns Team ‏ כתב/ה:‬ Hi Vika, As a valued TRIANGL customer, your opinion is really important to us. Please let us know what you thought of your recent experience. Your feedback will help us continue to provide the best service and swimwear to #TrianglGirls around the world. (https://triangl.gorgias.com/satisfaction-survey?token=IjIxMzQxMjI4Ny4xMDUzMTY3ODUuMTk1MDc0MTci.HK0rJA.5YYWQ8rDsQRiggHLeYNESr9t1zE&score=1) (https://triangl.gorgias.com/satisfaction-survey?token=IjIxMzQxMjI4Ny4xMDUzMTY3ODUuMTk1MDc0MTci.HK0rJA.5YYWQ8rDsQRiggHLeYNESr9t1zE&score=2) (https://triangl.gorgias.com/satisfaction-survey?token=IjIxMzQxMjI4Ny4xMDUzMTY3ODUuMTk1MDc0MTci.HK0rJA.5YYWQ8rDsQRiggHLeYNESr9t1zE&score=3) (https://triangl.gorgias.com/satisfaction-survey?token=IjIxMzQxMjI4Ny4xMDUzMTY3ODUuMTk1MDc0MTci.HK0rJA.5YYWQ8rDsQRiggHLeYNESr9t1zE&score=4) (https://triangl.gorgias.com/satisfaction-survey?token=IjIxMzQxMjI4Ny4xMDUzMTY3ODUuMTk1MDc0MTci.HK0rJA.5YYWQ8rDsQRiggHLeYNESr9t1zE&score=5) If you have any further questions, please reach out. Shop New Arrivals at triangl.com/collections/new-arrivals (http://triangl.com/collections/new-arrivals) With Love, The TRIANGL Team
  2. AGENT2026-05-01 12:43:50· email/helpdesk
    Dear Vika, Thank you for your message and for sending the item/s back. May we please ask you to provide us with a snapshot of your postage receipt showing the tracking number and courier used? This will help us to locate your returned item. We look forward to hearing from you! Kindest, Gelou xx
  3. AGENT2026-05-01 12:44:06· email/helpdeskINTERNAL
    2274231NA / 2274231NARF | ASKING FOR POP RT https://triangl.gorgias.com/app/ticket/213412287
  4. AGENT2026-05-03 00:15:12· email/helpdesk
    Hi Vika, Thank you for sending that through! As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, you shipped your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. We look forward to your response! Kindest, Jetz
  5. AGENT2026-05-03 00:15:27· email/helpdeskINTERNAL
    Shipped beyond 14 days; offered ote ex 2274231NA / 2274231NARF TN lx075355529il SD 4/16/2026
  6. CUSTOMER2026-05-03 07:51:47· email/email
    But there was a war going on, so I couldn't return it because the post office was closed, unfortunately. I don't have anything to exchange right now. I'm waiting for the silver swimsuit to come out so I can order it. So please send me a credit to the website and when the model comes out, I'll order it.
  7. AGENT2026-05-05 00:16:02· email/helpdesk
    Hi Vika, Thank you for your message, and we’re truly sorry for the difficult circumstances you’ve experienced. We understand the situation and appreciate you keeping us updated. No worries—moving forward, we will proceed as a one-time exception and approve your request for a refund. We will keep an eye on your return and process your refund request as soon as the tracking status has been updated. In the meantime, please let us know if we can help you with anything else. We’re here for you. Kindest, Denise xx
  8. AGENT2026-05-05 00:16:22· email/helpdeskINTERNAL
    OTE RF: shipped 14 days / SM APPROVED 2274231NA / 2274231NARF SD 4/16/26 TN lx075355529il
  9. CUSTOMER2026-05-06 05:09:01· email/email
    I can't get a credit for the site now? I want to order the silver swimsuit and I'm afraid the sizes will run out.
  10. AGENT2026-05-06 09:01:25· email/helpdesk
    Hi Vika, Happy to help! Unfortunately, we do not offer store credits. Refunded payments are credited back to the original payment source. Upon tracking your parcel, it is now showing delivered. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Dy
  11. AGENT2026-05-06 09:04:01· email/helpdeskINTERNAL
    OTE 2274231NA / 2274231NARF TN: LX075355529IL SD: 4/16/2026 ADD: 5/5/2026
  12. AGENT2026-05-12 03:07:12· email/helpdeskINTERNAL
    5/9/2026 #2274231NA 227423ANARF Vika Marciano BOBLUS2BOTM 1 LX075355529IL polybad had been broken 162351 5/11/2026 5/9/2026 #2274231NA 227423ANARF Vika Marciano PALLUS2TOPSP 1 LX075355529IL polybad had been broken 162352 5/11/2026 5/9/2026 #2274231NA 227423ANARF Vika Marciano DETTSLUS2ABOTM 1 LX075355529IL polybad had been broken 162353 5/11/2026
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