Hey!
Just following up on my previous email.
Looks like I am still pending the refunds. Can you please advise on timeline and provide a receipt of the amount being refunded to my account? Thanks
AGENT2026-05-20 03:15:40Ā· email/helpdesk
Dear Christa,
Thank you for checking in!
We're pleased to inform you that your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and youāll receive a notification email once the process is complete.
We will process a total amount of $366.00 USD for your refund.
If you need any further assistance, please donāt hesitate to reach outāweāre happy to help!
Wishing you a wonderful day!
Kindest,
Nikka
Great thanks - and that includes the $20 shipping fee for the second order?
It looks like it was delivered Monday - so should be receiving the refund confirmation maybe tomorrow or by the end of this week?
AGENT2026-05-21 04:35:31Ā· email/helpdesk
HI Christa,
Thanks so much for checking in.
Yes, the $20 shipping fee for the second order has already been included in the refund processed on our end.
We can also confirm that your return appears to have been delivered Monday and reported received at our warehouse. Thank you!
We truly appreciate your patience throughout this process, and please let us know if thereās anything else we can help with in the meantime.
Kindest,
Geelah
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