Dear Madison,
Hope this email finds you well. We have received your Exchange Request for order #2337531NA.
We are eager to assist but unfortunately, the VINCA - GARA L TOP you have selected is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-21
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2337531NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Reena
Hi! I have chosen to select a different style. I will list my top three
choices below. Thank you!
*1. VINCA - VISS Red Triangle Bikini Set*
*Top: *large
*Bottoms:* tie side, small, cheeky
*1. VINCA - COTE Blue Velvet Triangle Bikini Set*
*Top: *large
*Bottoms:* tie side, small, cheeky
*3. VINCA - LOKO Sparkle Triangle Bikini Set*
*Top: *large
*Bottoms:* tie side, small, cheeky
AGENT2026-05-27 12:04:10· email/helpdesk
Hi Madison,
Thank you for sending us your next top 3 choices. Unfortunately, the new items you selected for exchange are currently unavailable. However, we are able to approve your first choice for exchange.
Since the approved exchange item is currently low in stock, we kindly ask that you send us the proof of postage within the next 24 hours so we can prioritize and process your request right away. Once we receive your proof of postage, we will proceed with the exchange process accordingly. Please note that the current ETA for the approved exchange item is June 1, 2026. However, availability is not guaranteed and may change without prior notice.
We are confirming your exchange request and have approved the exchange for the following items:
Returning:
VINCA - GARA Textured Triangle Bikini Set: Top / S / Bottom / L / Cheeky
(Send back the full set, please include your bag/pouch in original plastic packaging.)
Exchanging For: VINCA - GARA Textured Triangle Bikini Set: Top / L / Bottom / S / Cheeky
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: 3473382923009
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Kiara
AGENT2026-05-27 12:04:19· email/helpdeskINTERNAL
EX 2337531NA / RA3473382923009
SA APPROVED POP IN 24 HRS
VINGARTOPL 10 / TIEGARBBOTS 54
Replies are sent through Open Doors, so they stay on the customer record.