Re: > How long does shipping take? Orders are dispatched from our warehouse and usually arrive within 3 ...

Google Translation: Luciana Murillo Today at 12:57 AM Hello. They kindly resend my product, which I don't understand because the amount I paid for (which was stolen) included tax and shipping, and now that they've resend the product, they want to charge me taxes.

Hola Luciana, Gracias por informarnos sobre esto. Lamentamos la confusión y la frustración que esta situación le ha causado. Entendemos su preocupación, especialmente porque su pedido original ya incluía los gastos de envío e impuestos correspondientes al momento de la compra. ¿Podría proporcionarnos la documentación que solicita el pago adicional para que podamos contactar a FedEx y gestionar la entrega? ¡Esperamos su respuesta! Saludos cordiales, Trish

Hi Luciana, Thank you for bringing this to our attention, and we’re sorry for the confusion and frustration this situation has caused. We understand your concern, especially since your original order already included the applicable shipping charges and taxes at the time of purchase. Can you please provide us with the documentation requesting additional payment so that we can reach out to FedEx and work on getting this cleared and delivered to you? We await your reply! Kindest, Trish

Google translation: Luciana Murillo Today at 1:23 AM He provided the WhatsApp message instructing me to share my information and the tax collection message.

Estimada Luciana: Gracias por proporcionarnos la documentación solicitando el pago adicional. Comprendemos lo confusa y preocupante que puede ser esta situación, especialmente porque se trata de un reenvío de su pedido original. Nos pondremos en contacto con FedEx para gestionar la devolución y la entrega. Le informamos que nuestro contacto en FedEx no trabaja los fines de semana, por lo que esperamos recibir respuesta el lunes o martes. Le avisaremos en cuanto tengamos novedades. Le responderemos tan pronto como FedEx se ponga en contacto con usted. Saludos cordiales, Trish

Dear Luciana, Thank you for providing us with the documentation requesting additional payment. We understand how confusing and concerning this situation is, especially since this relates to a reshipment of your original order. We will reach out to FedEx and work on getting this cleared and delivered to you. Just a quick heads-up: our FedEx point of contact doesn’t operate on weekends, so we expect to hear back on Monday/Tuesday. As soon as we have an update, we’ll let you know. We will get back to you as soon as we hear from FedEx. Kindest, Trish

If no update by May 19, pls FF up and make sure to check in with the CX too. Thanks! x #2330724NA | 525701664743 D&T - Mexico MO for the LOST Original Order #2302834NA No invoice provided, but cx received a WhatsApp message from FedEx for a possible import duty & tax charge. Images translated: Image 1: https://prnt.sc/YYMisDkw11sz Image 2: https://prnt.sc/nGRUKJ59O49e Image 3: https://prnt.sc/CH45spEJm4yS Pls confirm if there is any import duty and tax for this shipment. If yes, kindly bill it to the sender ( TRIANGL ) FedEx Account Number: 694516289 Request #SFC35237161 created.

If no update by May 19, pls FF up and make sure to check in with the CX too. Thanks! x

FedEx UPDATE: 5/18/2026 3:35 PM FedEx Case# SFC35237161 - Customs/International > Duties & Taxes https://prnt.sc/9m6pMhyj6avn Thank you for contacting FedEx I hope you are well. I am sorry this has not yet been delivered, I have forwarded this to the team in Mexico to asses and complete clearance on the shipment. Please continue to monitor this shipment at FedEx.com and If you have any further queries relating to this, please do not hesitate to contact us via FedEx Support Hub (Please contact Customer Care or Sales if you have not received your invitation email, or if you need help reactivating your account). Please accept my apologies for the inconvenience caused.

Dear Luciana, This is Trish from Triangl's Orders team with an update about your concern. I’m very sorry again for the unexpected delay caused during the customs clearance process. We received an update from FedEx advising that they had forwarded your concern to their team in Mexico to assess and complete the clearance process. I’ve now checked the latest tracking update, and I can see that your parcel was successfully delivered on Monday, 5/18/2026 at 12:34 PM and signed for by “M. Miriam Melendez.” Could you please confirm if you already have this in your possession? We truly appreciate your understanding throughout this process, and we sincerely apologize again for the inconvenience caused by the delay. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Trish x

Estimada Luciana: Soy Trish del equipo de Pedidos de Triangl y le informo sobre su consulta. Lamento mucho la demora inesperada que se produjo durante el proceso de despacho de aduanas. Recibimos una actualización de FedEx indicando que remitieron su consulta a su equipo en México para evaluar y completar el proceso de despacho. Revisé la última actualización de seguimiento y puedo ver que su paquete se entregó con éxito el lunes 18/05/2026 a las 12:34 p. m. y fue recibido por "M. Miriam Melendez". ¿Podría confirmar si ya lo tiene en su poder? Agradecemos su comprensión durante todo este proceso y le pedimos disculpas nuevamente por las molestias ocasionadas por la demora. Si tiene alguna otra pregunta o inquietud, no dude en contactarnos; con gusto le ayudaremos. Para dar seguimiento a su consulta, le recomendamos incluir todas sus preguntas en un solo correo electrónico para que podamos responderle con la mayor rapidez y eficiencia posible. Con mucho cariño, Trish x