533 tickets1-100

Re: Conversation with Julie Surette

Julie Surette · julie.surette@icloud.com · Gorgias #223293016

closed
Opened
27 May 2026, 20:51
Closed
28 May 2026, 15:14
Assignee
Anna - Orders
Order
2340821
ordor_address changeor_undeliverableorderstrianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-27 20:51:44· chat/gorgias_chat
    I put the wrong address
  2. AI_AGENT2026-05-27 20:52:04· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Please use the verification button to securely retrieve your order details. I’ll need to confirm your order before checking if we can update the shipping address for you.
  3. AI_AGENT2026-05-27 20:52:38· chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-05-27 20:53:08· chat/api
    Hi there 👋 Thanks for reaching out to TRIANGL! I understand you need to update your shipping address. For security and to ensure accuracy, I’ll connect you with our team now so they can review and assist with your request 💛 I’ll pass this over to our team so they can help you directly — they’ll join shortly.
  5. AGENT2026-05-27 20:53:44· chat/helpdesk
    Hi!
  6. AGENT2026-05-27 20:53:52· chat/helpdesk
    Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
  7. CUSTOMER2026-05-27 20:53:54· chat/gorgias_chat
    I accidentally put the wrong address and it’s out for delivery. Fedex brought it back to the shipping facility
  8. CUSTOMER2026-05-27 20:54:04· chat/gorgias_chat
    So wondering if there’s a way to update it
  9. CUSTOMER2026-05-27 20:54:12· chat/gorgias_chat
    Thanks Mavi
  10. AGENT2026-05-27 20:54:15· chat/helpdesk
    I'm sorry to hear that. Can I have your order number and email address, please?
  11. CUSTOMER2026-05-27 20:54:37· chat/gorgias_chat
    2340821NA
  12. CUSTOMER2026-05-27 20:54:44· chat/gorgias_chat
    julie.surette@icloud.com
  13. AGENT2026-05-27 20:54:50· chat/helpdesk
    Thanks!
  14. AGENT2026-05-27 20:54:59· chat/helpdesk
    How about the correct shipping address?
  15. CUSTOMER2026-05-27 20:55:43· chat/gorgias_chat
    300 Neal Pl NE Washington, DC 20002 United States apartment 1302
  16. AGENT2026-05-27 20:56:04· chat/helpdesk
    Thanks and noted, Julie.
  17. CUSTOMER2026-05-27 20:56:13· chat/gorgias_chat
    is this fixable?
  18. AGENT2026-05-27 20:56:16· chat/helpdesk
    I will need to endorse this to our Orders Team for further checking.
  19. AGENT2026-05-27 20:56:29· chat/helpdesk
    Kindly wait for an update via email within 24 hours.
  20. CUSTOMER2026-05-27 20:56:44· chat/gorgias_chat
    is there a phone number I can call?
  21. CUSTOMER2026-05-27 20:57:54· chat/gorgias_chat
    I'd like to change my shipping address --------------------------------------- Order: #2340821NA Fulfillment: #2340821NA-F1 Item names: DARA - CANARY CRUSH Neoprene Triangle Bikini Set - Bottom / XS / Cheeky, DARA - CANARY CRUSH Neoprene Triangle Bikini Set - Top / XS / Normal Tracking number: 525701746747 Order placed: 5/21/2026, 12:25:27 AM Shipping address: 1302 Neal Pl NE, Washington, DC, 20002
  22. AGENT2026-05-27 20:57:54· chat/gorgias_chat
    Unfortunately, we cannot make changes to your order once your order has been placed. If you need to make any changes to your shipping address within 8 hours of placing your order, please request more help below.
  23. AGENT2026-05-27 20:57:54· chat/gorgias_chat
    Was this helpful?
  24. CUSTOMER2026-05-27 20:57:54· chat/gorgias_chat
    No, I need more help
  25. AGENT2026-05-27 20:57:54· chat/gorgias_chat
    Connecting you to our team. We will be with you soon.
  26. AGENT2026-05-27 20:57:55· chat/helpdesk
    We don't have phone support, sorry.
  27. AGENT2026-05-27 20:58:09· chat/helpdesk
    Our Orders Team only communicate via email.
  28. CUSTOMER2026-05-27 20:58:13· chat/gorgias_chat
    So what are my next steps? Should I contact Fedex?
  29. AGENT2026-05-27 20:58:46· chat/helpdesk
    Yes, you may also contact them and wait for the email from our Orders Team.
  30. AGENT2026-05-27 21:00:47· chat/helpdesk
    I just want to check if you’re still there?
  31. AGENT2026-05-27 21:03:19· chat/helpdesk
    Since I haven’t heard back, I’ll go ahead and close this chat for now. If you need more help, just open a new chat, and I’ll be glad to assist. Take care and have a wonderful day! :) xx
  32. AGENT2026-05-27 21:04:21· chat/helpdeskINTERNAL
    #2340821NA Hi Orders, for your assistance please. Thank you. xx "I accidentally put the wrong address and it’s out for delivery. Fedex brought it back to the shipping facility. So wondering if there’s a way to update it" Correct address: 300 Neal Pl NE Washington, DC 20002 United States apartment 1302
  33. CUSTOMER2026-05-27 21:06:10· chat/gorgias_chat
    Fedex said only the shipper is authorized and it’s not eligible to be picked up from the fedex location. They said you can contact them
  34. CUSTOMER2026-05-27 21:06:26· chat/gorgias_chat
    So idk what to do
  35. CUSTOMER2026-05-27 21:06:37· chat/gorgias_chat
    I don’t want it to get delivered to the wrong address
  36. CUSTOMER2026-05-27 21:07:19· chat/gorgias_chat
    So wondering what I should do.
  37. CUSTOMER2026-05-27 21:08:53· chat/gorgias_chat
    I'd like to change my shipping address --------------------------------------- Order: #2340821NA Fulfillment: #2340821NA-F1 Item names: DARA - CANARY CRUSH Neoprene Triangle Bikini Set - Bottom / XS / Cheeky, DARA - CANARY CRUSH Neoprene Triangle Bikini Set - Top / XS / Normal Tracking number: 525701746747 Order placed: 5/21/2026, 12:25:27 AM Shipping address: 1302 Neal Pl NE, Washington, DC, 20002
  38. AGENT2026-05-27 21:08:53· chat/gorgias_chat
    Unfortunately, we cannot make changes to your order once your order has been placed. If you need to make any changes to your shipping address within 8 hours of placing your order, please request more help below.
  39. AGENT2026-05-27 21:08:53· chat/gorgias_chat
    Was this helpful?
  40. CUSTOMER2026-05-27 21:08:53· chat/gorgias_chat
    No, I need more help
  41. AGENT2026-05-27 21:08:53· chat/gorgias_chat
    Connecting you to our team. We will be with you soon.
  42. CUSTOMER2026-05-27 21:09:48· chat/gorgias_chat
    Hi Mavi I called fedex and they said only you’re able to change the shipping address and you could make me eligible to pick up from the location if you call fedex
  43. CUSTOMER2026-05-27 21:12:01· chat/gorgias_chat
    hello?
  44. CUSTOMER2026-05-27 21:20:51· email/email
    Hello I accidentally used the wrong shipping address.
  45. AGENT2026-05-27 22:25:36· email/helpdeskINTERNAL
    Merged: https://triangl.gorgias.com/app/ticket/223290455 and https://triangl.gorgias.com/app/ticket/223293016 Thank you. x
  46. AGENT2026-05-27 22:42:04· email/helpdesk
    Dear Julie, Thank you for reaching out to us. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. We’ll forward your information to our fulfillment provider so the courier can update the delivery details. Please keep your phone nearby in case the courier contacts you to arrange delivery of your order. If you have any other questions about your order, feel free to reach out and we’ll be happy to assist. For follow-ups, please include all of your questions in one email so we can address them efficiently. Kindest, Katrina x
  47. AGENT2026-05-27 22:42:36· email/helpdeskINTERNAL
    Please check with FedEx on May 29 and update CX. Thank you. x Request #SFC36100902 created.
  48. CUSTOMER2026-05-28 14:56:02· email/email
    thanks. Will it be delivered to the right place now?
  49. AGENT2026-05-28 15:14:10· email/helpdesk
    Dear Julie, Thank you for your email. We’ve now received confirmation from FedEx that the updated address details have been passed to the local station for a new delivery attempt. FedEx advised that the re-attempt should take place as soon as possible, and requested that you please allow approximately 24–48 hours for the updated delivery to be processed in their system. We’d also recommend keeping your phone nearby in case the local courier reaches out directly to coordinate delivery. Thank you again for your patience, and we’re hopeful the parcel will now be delivered successfully to the correct address. Kindest, Anna x
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