3,451 tickets1-100

Re: Conversation with avawyff@gmail.com

Unknown · avawyff@gmail.com · Gorgias #221151825

closed
Opened
13 May 2026, 21:24
Closed
16 May 2026, 22:34
Assignee
Nikka - Returns Team
retreturnsreturns_follow-upreturns_tier 2trianglai_answeredai_handoverai_next_genai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-13 21:24:50· chat/gorgias_chat
    My bikini has strings coming off and i wore it once and followed washing instructions
  2. AI_AGENT2026-05-13 21:25:23· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. I’m sorry to hear about this, especially after just one wear. I’ll pass this over to our team so they can help you directly, they’ll join shortly. Please hold on for a moment while I transfer the chat. You can also leave your email address here, and we’ll be in touch. Expected wait time in chat is 1 minute.
  3. AGENT2026-05-13 21:26:15· chat/helpdesk
    Hi, I’m Lery, and I’ll be helping you from here. :)
  4. CUSTOMER2026-05-13 21:26:29· chat/gorgias_chat
    Hi
  5. AGENT2026-05-13 21:26:34· chat/helpdesk
    I am sorry to hear about what happened to your bikini.
  6. AGENT2026-05-13 21:26:42· chat/helpdesk
    Can I have your order number and the email address used to create the order, please?
  7. CUSTOMER2026-05-13 21:26:57· chat/gorgias_chat
    Let me find it
  8. AGENT2026-05-13 21:27:40· chat/helpdesk
    Okay.
  9. CUSTOMER2026-05-13 21:29:01· chat/gorgias_chat
    I got it for my birthday
  10. CUSTOMER2026-05-13 21:29:07· chat/gorgias_chat
    From my sister
  11. AGENT2026-05-13 21:30:09· chat/helpdesk
    Can I also have the full name and email address used to create the order, please?
  12. CUSTOMER2026-05-13 21:30:28· chat/gorgias_chat
    Should be bella wyffels and izzywyff@gmail.com
  13. AGENT2026-05-13 21:30:51· chat/helpdesk
    Is there another name or email that could have been used?
  14. CUSTOMER2026-05-13 21:31:15· chat/gorgias_chat
    Let me ask her
  15. CUSTOMER2026-05-13 21:31:26· chat/gorgias_chat
    Name is on paper maybe isabella wyffels
  16. CUSTOMER2026-05-13 21:31:47· chat/gorgias_chat
    Isabellawyffels@gmail.com
  17. AGENT2026-05-13 21:32:02· chat/helpdesk
    Thank you.
  18. CUSTOMER2026-05-13 21:32:11· chat/gorgias_chat
    You are welcome
  19. AGENT2026-05-13 21:32:13· chat/helpdesk
    May I also ask if you can send us photos showing the issue with the bikini?
  20. CUSTOMER2026-05-13 21:32:17· chat/gorgias_chat
    Yes
  21. CUSTOMER2026-05-13 21:33:35· chat/gorgias_chat
    Certain areas have fabric pulled, but I don’t know how that could’ve happened from hand washing gently and then air drying
  22. CUSTOMER2026-05-13 21:34:24· chat/gorgias_chat
    Which worries me to even wear it a second time
  23. AGENT2026-05-13 21:34:44· chat/helpdesk
    I can see why you'd be worried.
  24. AGENT2026-05-13 21:34:52· chat/helpdesk
    And thank you for these photos and details.
  25. CUSTOMER2026-05-13 21:35:00· chat/gorgias_chat
    Of course
  26. AGENT2026-05-13 21:35:28· chat/helpdesk
    For this case, I will send your details and concern over to our Returns Team for a review. What is the best email to reach you at/
  27. AGENT2026-05-13 21:35:31· chat/helpdesk
    *?
  28. CUSTOMER2026-05-13 21:35:44· chat/gorgias_chat
    avawyff@gmail.com
  29. CUSTOMER2026-05-13 21:36:12· chat/gorgias_chat
    I was so excited to wear it to the beach I am leaving tomorrow:(
  30. AGENT2026-05-13 21:36:40· chat/helpdesk
    Sorry for any trouble this may have caused.
  31. AGENT2026-05-13 21:36:51· chat/helpdesk
    Please allow our Returns Team to review your concern and email you back within 24-48 hours.
  32. CUSTOMER2026-05-13 21:37:03· chat/gorgias_chat
    Its okay its just expensive otherwise i know it is just a bikini and thank you for your help
  33. AGENT2026-05-13 21:37:41· chat/helpdesk
    Thanks too for your understanding and patience.
  34. AGENT2026-05-13 21:37:46· chat/helpdesk
    Is there anything else I can help you with?
  35. CUSTOMER2026-05-13 21:37:54· chat/gorgias_chat
    All good, thanks again
  36. AGENT2026-05-13 21:38:06· chat/helpdesk
    You're welcome. :) Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
  37. AGENT2026-05-13 21:38:16· chat/helpdeskINTERNAL
    2322338NA | isabellawyffels@gmail.com CONTACT EMAIL: avawyff@gmail.com bikini issue photos in chat "My bikini has strings coming off and i wore it once and followed washing instructions" "Certain areas have fabric pulled, but I don’t know how that could’ve happened from hand washing gently and then air drying Which worries me to even wear it a second time"
  38. AGENT2026-05-14 05:42:51· email/helpdesk
    Dear Ava, We’re very sorry to hear about the issue with your bikini, and we appreciate you bringing this to our attention. We’d be happy to look into your concern further. Can you please share the following details: Was the item machine washed? How was the item dried? Did the item come in contact with any rough surface? From there, we will assess if we can accommodate your request. Kindest, Joanna
  39. AGENT2026-05-14 05:42:54· email/helpdeskINTERNAL
    2322338NA verified
  40. CUSTOMER2026-05-14 05:47:49· email/email
    No machine wash and I had it on top of my dryer just air drying over night. I only wore it on my birthday and took some pics, but it was chilly so we didn't lay out so no rough surfaces. I just don't want to risk wearing it again and anything happening which is upsetting since it was an expensive gift.
  41. AGENT2026-05-14 05:59:57· email/helpdesk
    Hi Ava, Thank you for those details. May we please ask if the bottoms is also faulty? If yes, kindly send us at least 2 photos showing the problem area/s? Looking forward to your next email. Kindest, Joanna
  42. CUSTOMER2026-05-15 22:43:43· email/email
    Yes, the whole suit looks rough after one wear and following wash instructions. I just don't feel comfortable wearing it again because of the state they are in after I wore them for less than 2 hours. Here are some pictures that my mom sent from home because I am at the beach. My sister got it for me as a gift for my birthday and I was excited to bring it to the beach but I was too worried about them not being durable:( Not the greatest pictures. These are the ones my mom took from home, but they look pretty frayed all over.
  43. CUSTOMER2026-05-15 22:44:14· email/email
    Sending again incase of formatting issues: >
  44. AGENT2026-05-16 04:48:15· email/helpdesk
    Hi Ava, Thank you so much for getting back to us. Our returns policy normally covers 14 days from the order's delivery date, however, we want to make sure that you stay satisfied with your purchase so we are happy to give you a one-time exception to replace your damaged item as the last thing we would like to have is an unhappy customer! However, we want to kindly inform you that the replacement item will not be eligible for future exchanges or refunds, as it’s being provided specifically to resolve the problem with the original product. To ensure we send you the correct replacement, could you please confirm if you would like the same size, MALA - JAVE Top / S and Bottom / S / Cheeky? If you need a different size, feel free to let us know, and we'll be happy to adjust. Please also confirm if we are to send it to the same shipping address: Isabella Wyffels, 7730, Alpharetta Georgia 30005, United States, 7705309966 We will wait for your confirmation. Kindest, Joanna
  45. AGENT2026-05-16 04:48:31· email/helpdeskINTERNAL
    OTE NON CX FA EX, 2322338NA, same item replacement
  46. CUSTOMER2026-05-16 17:37:44· email/email
    Wonderful customer service. I really appreciate it. I think the bottoms had some extra fabric so I should do a xs in those but keep the small top. Address is correct, thank you so much for helping me with this. Will be leaving a good review:)
  47. CUSTOMER2026-05-16 17:38:37· email/email
    7730 Pierpoint Ln, Alpharetta, GA 30005
  48. CUSTOMER2026-05-16 17:40:11· email/email
    I am wondering if there is a version without the stringy texture to avoid the same issue?
  49. CUSTOMER2026-05-16 17:56:21· email/email
    What do we think of MICA - HORIZON BLUE STRIPE SCOOP BIKINI SET
  50. AGENT2026-05-16 21:50:17· email/helpdesk
    Hi Ava, Thank you so much for your kind words — we truly appreciate it, and we’re so happy we could help! The MICA - HORIZON is a great choice, and we’d be more than happy to send it to the same shipping address we have on file. To proceed, can you please confirm the Top & Bottom Sizes + Bottom Shape (if applicable) you need? We also double-checked your order and can confirm that it is still within our returns policy period, so this replacement will not be considered a one-time exception. Looking forward to your reply! Kindest, Nikka
  51. AGENT2026-05-16 21:50:32· email/helpdeskINTERNAL
    DOD: May 12, 2026 / NOT OTE
  52. CUSTOMER2026-05-16 22:05:36· email/email
    Awesome! I decided on the Style: MICA - HORIZON BLUE STRIPE SCOOP BIKINI SET *Coverage*: cheeky *Sizes*: both small *Address*: 7730 Pierpoint Ln, Alpharetta, GA 30005 Thank you for all your help >
  53. AGENT2026-05-16 22:26:14· email/helpdesk
    Hi Ava, Thank you for confirming! I have filed a request to have your new MICA - HORIZON BLUE - Top / S :: Bottom / S / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2322338NAEX If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka
  54. AGENT2026-05-16 22:26:48· email/helpdeskINTERNAL
    NON-CX FA EX: 2322338NA / 2322338NAEX PROCESSED: 5/17/2026 NEW ORDER: 2337057NA
  55. CUSTOMER2026-05-16 22:27:16· email/email
    Wonderful, thank you!! >
  56. AGENT2026-05-16 22:34:40· email/helpdesk
    Hi Ava, You’re most welcome! It's always our pleasure to assist our lovely customers anytime. Feel free to email us back should you have any other concerns. Have a wonderful day! Kindest, Nikka
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