Re: Hi there- need to return the top for order #2331939NA , The system is saying: Unable to verify order ...

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Your order #2331939NA was delivered on May 14, so it is still within our 14 day return window. Please note that refunds require the full set, so the top cannot be returned on its own. The top and bottom need to be returned together in original condition with the hygiene seal and returns tag still attached. You can start your return here to obtain your Return Authorization number: [https://triangl.com/a/returns](https://triangl.com/a/returns) Once your return is received and approved, the refund will go back to your original payment method for the item price only. Original shipping fees, duties, and taxes are not refundable. Please include the Returns Card inside the parcel. If you no longer have the original packaging, you can use any clean plastic packaging. Returns are not sent with prepaid labels, so please use tracked and registered post and keep the tracking number. Your return needs to be received within 14 days after the RA is issued. For security and processing reasons, the warehouse address can’t be shared via chat. The correct return address will be included in your return approval email.

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Hi there! I’m Janis, and I’ll be helping you from here.

I’m sorry that your order didn’t work out and that you need to return it. I will endorse this concern to our Returns Team to further assist you. Can I have the following details, please? - Email address: - Reason for return: - Returning style and size: - Needed style and size: - Shipping address:

Thank you for the information, Natasha. I have forwarded your request to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.

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Hi Returns, Concern - Return request cx - Hi there- need to return the top for order #2331939NA The system is saying: Unable to verify order We’re having trouble verifying your order. Please try again later or contact our support team for help. natasha.antonioni@gmail.com, too small (the top). I'm thinking I'll just have it refunded to my account and I'll order the medium now so we get it faster. We ordered an xxs top and need a medium. Thanks.

Dear Natasha, Thank you for getting in touch, we have received your Refund Request 3F37FB2919266. I’m sorry that your order didn’t work out for you—I know how frustrating that can be. I’ll be happy to help! Unfortunately, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back. Can you please confirm if you will be returning the full set for a refund? Kindest, Joanna

Pending approval: #2331939NA 3F37FB2919266

Dear Natasha, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your refund request and wanted to kindly remind you that we’re awaiting your response to proceed further. Can you please confirm if you will be returning the full set for a refund? Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Pearl

Hi Natasha, Thank you for confirming your request. Your return for Order #2331939NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - PINK CANDY VELVET Set: XXS / XS Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 3F37FB2919266 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF & REP #2331939NA / 3F37FB2919266 New Order 2338578NA