CUSTOMER2026-05-13 15:06:42· chat/gorgias_chat
I made an order earlier today but I realised I have ordered the wrong size. Is it too late to change the order?
AI_AGENT2026-05-13 15:06:59· chat/api
Hi there! Thanks for your message. I'll connect you with our team now so they can review and assist with your request 💛 Please hold on for a moment while I transfer the chat. Expected wait time in chat is 1 minute. Since you’d like to change the size on your order, this needs to be handled by a team member, and they’ll join shortly.
AGENT2026-05-13 15:07:19· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-05-13 15:07:56· chat/helpdesk
I am sorry to know that you've ordered the wrong size, Amy.
I’ll forward this to our Orders Team for further assistance. May I please have your order number and email address as well as the correct size you need?
CUSTOMER2026-05-13 15:09:19· chat/gorgias_chat
Hello here is my order number: Order #2334093NA
Email address: blind_111@hotmail.com
Sizes I need:
VINCA - MATO Red Triangle Bikini Set × 1
Top - M
Bottom (cheeky) - M (I ordered an S by accident)
AGENT2026-05-13 15:10:01· chat/helpdesk
Thank you. Your request has been forwarded to our Orders Team, and you should hear back within 24 hours. Please remember to check your spam folder, as our emails may sometimes appear there.
CUSTOMER2026-05-13 15:10:11· chat/gorgias_chat
Thank you :)
AGENT2026-05-13 15:10:24· chat/helpdesk
You are very much welcome!:) Would there be anything else that I can help you with for today?
CUSTOMER2026-05-13 15:10:47· chat/gorgias_chat
Thats everything :)
AGENT2026-05-13 15:12:00· chat/helpdesk
Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx
AGENT2026-05-13 15:12:19· chat/helpdeskINTERNAL
Hi Orders,
Concern - Change size
cx - I made an order earlier today but I realised I have ordered the wrong size. Is it too late to change the order?
Hello here is my order number: Order #2334093NA
Email address: blind_111@hotmail.com
Sizes I need:
VINCA - MATO Red Triangle Bikini Set × 1
Top - M
Bottom (cheeky) - M (I ordered an S by accident)
Thanks.
AGENT2026-05-13 16:00:47· email/helpdesk
Hi Amy,
It's Jesselle here from Triangl's Orders team with an update for you about your order #2334093NA.
We removed your original order from our system, but do not panic! We created a new one with your preferences. Your new order number is #2334293NA, and it is for the following:
VINCA - MATO Red Triangle Bikini Set M in Top/ M (Cheeky) Bottom
Take note that the change will be manually processed, so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Your order has been updated – as promised! – just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have other questions or concerns about your order, reach out to us anytime, and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X