Re: Order #2319628NA

Dear Chasia, We have received your Exchange Request for Order #2319628NA Just a quick note, since you’re looking to switch from the MALA - JADED GREEN Neoprene Balconette Bikini to the MAIA - JADED GREEN Neoprene Crop Bikini, the exchange will need to be processed as a full set (top and bottoms). To proceed with your request, please confirm the Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for together with the XL Top, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Lynn

#2319628NA 736D1B2908540 / Clarif EX Items

Hi Chasia, Thank you for getting back to us! We are eager to assist but unfortunately, the MAIA - JADED GREEN Set: XL / L Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-18 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2319628NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joan

MAIJAD2TOPXL 4 STAJAD2BBOTL 3

Dear Chasia, Thank you for confirming your return request — we’re glad to assist. Your return has been accepted. We apologize for the frustration and inconvenience this process has caused. We understand your concerns, and we appreciate you taking the time to share this feedback with us. We understand that the return process did not meet the experience you expected. Your comments are all valid, and we will be sure to share them with our team as we are always looking for ways to improve our customer experience. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - JADED GREEN - top XL , bottom L / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 736D1B2908540 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx

RF 2319628NA / 736D1B2908540