Hi,
I just sent back my exchange but I need for the new item to be sent to a
different address. Instead can it be 26 Lopez Ky Bellevue WA 98006
Thank you
AGENT2026-06-02 02:24:42· email/helpdesk
Hi Grace,
Thank you for letting us know that you've returned the item.
Pease send us the new address in this format:
Recipient:
Company (if applicable):
Address:
Apartment/suite No.(if applicable):
City:
State:
ZIP/Postal Code:
Country:
Contact Number:
You may also provide a snapshot of your return postage receipt, showing the tracking number and courier used directly to this email. This will help us monitor the shipment and process your request promptly.
We look forward to hearing from you the soonest!
Kindest,
Joan xx
AGENT2026-06-02 02:24:45· email/helpdeskINTERNAL
#2334304NA / 7C5EC12920228
New Shipping address:
26 Lopez Ky Bellevue WA 98006
CUSTOMER2026-06-02 12:17:32· email/email
Recipient: Grace Cocorocchia
Company (if applicable):
Address: 26 Lopez Ky
Apartment/suite No.(if applicable):
City: Bellevue
State: WA
ZIP/Postal Code: 98006
Country: US
Contact Number: 4256153809
I've also attached the return postage receipt. Thank you!
AGENT2026-06-05 12:30:46· email/helpdesk
Dear Grace,
Thanks for sending this through!
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Gelou
AGENT2026-06-05 12:31:28· email/helpdeskINTERNAL
2334304NA / 7C5EC12920228
EX PROCESSED: 06/05/2026 | NEW ORDER #2354409NA
6/1/2026 #2334304NA 7C5EC12920228 GRACE COCOROCCHIA NVINJOLABOTM 1 USPS9400130109355370329293 335795 6/3/2026
Replies are sent through Open Doors, so they stay on the customer record.