Hi!
I accidentally shipped my new bikini to my parents' house in Virginia. I
just placed the order a few minutes ago and would like to change the
shipping address. I've attached it below.
Emma Hargett
2437 Heyward St.
Columbia, SC 29205
Thank you so much for your help!
AGENT2026-05-14 22:33:39· email/helpdesk
Dear Emma,
Thank you for your recent purchase. I’m Bernadette from the TRIANGL's Orders Team and I will be assisting you.
I understand you wish to update the shipping address to:
Emma Hargett
2437 Heyward St.
Columbia, SC 29205
As much as we'd love to, we are unable to amend a purchase once it is placed unless it's just a simple or street address correction. In your case, the shipping address provided upon checkout is in another state.
Would you like us to cancel your order before it is dispatched? Once canceled, you will soon receive a full refund and you can then place a new one with your preferred address at any time.
Please confirm if you wish to proceed with the cancellation. Your order will be put on hold to prevent it from getting shipped.
We await your reply!
Kindest,
Bernadette x
CUSTOMER2026-05-14 22:44:05· email/email
Yes please I would like to cancel my order then. Thank you!
AGENT2026-05-15 03:22:15· email/helpdesk
Dear Emma,
Thank you for getting back to us!
We understand you wish to cancel your Order #2335252NA.
The request has been passed to our shipper, and once approved we’ll proceed with the cancellation and issue a full refund.
You should see the funds back in your account within 3–7 business days, depending on your card provider.
You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company.
If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist.
For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently.
Kindest,
Bernadette x
Replies are sent through Open Doors, so they stay on the customer record.