CUSTOMER2026-05-03 16:21:10路 email/email
Hello, I recently sent back a return and my tracking info says it was
delivered however, I haven't received my refund yet. I also haven't
received any additional updates.
AGENT2026-05-03 20:55:30路 email/helpdesk
Dear Ayla,
Thanks for reaching out, we'd love to check the status of your request.
We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received.
Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm the refund.
Looking forward to your reply!
Kindest,
Joan
AGENT2026-05-03 20:55:36路 email/helpdeskINTERNAL
#2310822NA / 2A1FEB2895493
CUSTOMER2026-05-03 21:42:59路 email/email
Yes, attached is the receipt for the tracking.
AGENT2026-05-03 22:49:00路 email/helpdesk
Hi Ayla,
Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.
Kindest,
Nikka
AGENT2026-05-03 22:49:25路 email/helpdeskINTERNAL
#2310822NA / 2A1FEB2895493
SD: 4/24/2026 / ADD: 5/1/2026 / TN: 9500115246256114465320
AGENT2026-05-05 02:32:21路 email/helpdeskINTERNAL
WH:
5/1/2026 #2310822NA 2A1FEB2895493 AYLAJANE FIORILLO SIDCOOABOTS 1 USPS9500115246256114465320 329099 5/4/2026
5/1/2026 #2310822NA 2A1FEB2895493 AYLAJANE FIORILLO CELCOOBOTM 1 USPS9500115246256114465320 329100 5/4/2026
5/1/2026 #2310822NA 2A1FEB2895493 AYLAJANE FIORILLO SOFCOOTOPS 1 USPS9500115246256114465320 329101 5/4/2026