Re: Triangl Order #2324532NA

Dear Pirin, Thank you for getting in touch, we have received your Exchange Request #81C0F32908490. We’re sorry to hear that the items didn’t quite meet your expectations. We completely understand how important it is for everything to feel just right, and we’re here to help make this process as smooth as possible for you. We are eager to assist but unfortunately, the items you have selected are low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-18 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2324532NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Crystel

PENDING APPROVAL #2324532NA / 81C0F32908490 / AOOS

Hi Pirin, Thank you for getting back to us and sharing your new Order #2328700NA. Your return for Order #2324532NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: JARA - HORIZON BLUE Stripe Balconette Bikini: Top S / Bottom S Cheeky VINCA - MELON STRIPE Triangle Bikini Set: Top S / Bottom S Cheeky (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 81C0F32908490 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Asia, the Middle East, South America, and Africa) Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz

RF & REP: 2324532NA / 81C0F32908490 New Order: 2328700NA w/ free sf code APPROVED 5/6/2026

Hi Pirin, Thank you for your email. As for the telephone number, here it is: +852 2836 6256 Contact: Vincent Lau Please be advised that this number is for third-party use only and not for making follow-ups. If there is anything else that we may assist you with, just let us know! Have a lovely day! Kindest, Kyla

Dear Pirin, Thank you for sending your postage receipt. Could you please share the tracking number for your return? This will allow us to monitor the shipment and process your request promptly. Once the return has been received at our warehouse, we’ll proceed with processing your request right away. We look forward to hearing from you. Kindest, Pearl

Dear Pirin, Thanks for sending this through. We appreciate you providing us with the tracking number for your return. We'll keep an eye on it and process your request once we receive the items back in our warehouse. In the meantime, if you have other concerns, please don't hesitate to let us know and we're here to help. Wishing you a wonderful weekend. Kindest, Elaine xx

RF 2324532NA / 81C0F32908490 ONHOLD / SD 5/7/2026 IN TRANSIT / DHL TN 6410684383

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