31,243 tickets1-100

Re: Triangl order

paige payne ¡ pkpayne05@gmail.com ¡ Gorgias #223662198

closed
Opened
29 May 2026, 20:29
Closed
15 Jun 2026, 11:51
Assignee
Pearl - Returns Team
returnsreturns_approvedreturns_clarificationreturns_follow-upreturns_processedreturns_snooze_48hrstrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-29 20:29:06¡ email/email
    Hi! I haven't received a refund for the return so just wanted to touch base!! Thank you so much. We got the yellow baithingsuit in the mail!!
  2. AGENT2026-06-02 01:55:38¡ email/helpdesk
    Dear Paige, Thanks for reaching out, we'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm the refund. Looking forward to your reply! Kindest, Joan
  3. AGENT2026-06-02 01:55:41¡ email/helpdeskINTERNAL
    #2284255NA / 2284255NARF RT https://triangl.gorgias.com/app/ticket/217657678
  4. AGENT2026-06-09 08:26:32¡ email/helpdesk
    Dear Paige, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the proof of postage for your return and wanted to kindly remind you that we’re awaiting your response to proceed further. We've double checked our records, and sadly, we do not have your parcel recorded yet as received. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll process your request once we receive the items back in our warehouse. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Elaine xx
  5. CUSTOMER2026-06-09 22:36:19¡ email/email
    Hi just attached a PDF of the return details! It was delivered May 11th and someone signed for it. Tracking number 1z0569fr0353823018
  6. AGENT2026-06-15 11:51:09¡ email/helpdesk
    Dear Paige, Thank you for sending your tracking number. We found your return, and we're pleased to inform you that your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Pearl
  7. AGENT2026-06-15 11:51:38¡ email/helpdeskINTERNAL
    2284255NA / 2284255NARF 5/11/2026 N/A N/A MIA SUAREZ MALBAN2ABOTM 1 UPS1Z0569FR0353823018 UPS STORE #2915, WINSTON SALEEM NC 27106 331376 5/12/2026 5/11/2026 N/A N/A MIA SUAREZ MALBAN2TOPSP 1 UPS1Z0569FR0353823018 331377 5/12/2026
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