CUSTOMER2026-05-14 12:49:03¡ email/email
FedEx says I need a label or a QR code. They won't take my authorization
code. How do you get a label?
AGENT2026-05-16 11:18:27¡ email/helpdesk
Hi Lauren,
The authorization code is only used internally by Triangl for monitoring purposes, so FedEx wonât be able to use it as a shipping label. Youâll just need to generate the return label or QR code on your end before dropping the package off with FedEx.
Please let us know if you need any help with the process â weâre happy to assist!
Kindest,
Kiara xx
AGENT2026-05-16 11:18:27¡ email/helpdeskINTERNAL
#2323885NA E9BC932910879
CUSTOMER2026-05-17 13:45:19¡ email/email
How do I generate the label? Is there a link?
AGENT2026-05-19 06:37:06¡ email/helpdesk
Dear Laure,
Thank you for your email.
Youâre welcome to arrange your return through your preferred courier. Please note that we do not provide return shipping labels or cover the cost of returns.
We recommend choosing the most economical option or using any registered and trackable mailing service that you trust. Kindly keep in mind that we cannot be held responsible for any lost or delayed parcels during transit.
If you have any questions or need further assistance, feel free to reach outâweâre happy to help!
Kindest,
Crystel
CUSTOMER2026-05-19 11:28:11¡ email/email
Thank you - for the record, you are a $200 million company. I have not had
to pay for returns much less go to the store and wait in line for a return
label in ten years. On top of that- the directions do not say anywhere that
we are responsible for paying for shipping and generating a return label,
so I have already been to FedEx, waited in line and then thought there was
no way that was my only option when I realized he couldn't use the code
that had been given to me.
You guys make great products. I was planning on reordering everything in a
different size as I just ordered incorrectly, but there's hundreds of
bathing suit companies that make returns much easier⌠I will definitely not
be shopping here until this process is improved.
AGENT2026-05-21 09:21:36¡ email/helpdesk
HI Lauren,
We really appreciate you taking the time to share your concerns regarding the return process and how it compares with other brands.
We completely understand how important it is for return instructions and any possible associated costs to feel clear and easy to understand from the beginning, which is why we aim to outline these details on our website so customers know what to expect before proceeding. This is also highlighted in the return instruction as an important reminder to ensure that the return is communicated clearly. For more information, feel free to view our Returns FAQ here: https://triangl.com/pages/faqs?tab=returns
Unfortunately, Triangl does not provide return labels as this service is not available to us. You only need to shoulder the return cost for either exchange or refund while we cover the cost of sending the new items back to you should you opt for an exchange.
You may choose to send to whichever will be the cheapest option for you. You have the option to ship your items via local post or any shipping company that you prefer. We recommend using a Registered Postal Service, doesn't have to be priority mail. We only ask that you send us a snapshot of your postage receipt/tracking details once you have shipped your items.
It truly means a lot to hear that you love our products, which makes us even more sorry that the return experience has left you feeling this way. Your feedback will be shared with our team for ongoing improvements, as we always want every part of the experience to feel as smooth and enjoyable as possible from start to finish.
Kindest,
Dy xx
AGENT2026-05-21 09:21:52¡ email/helpdeskINTERNAL
2323885NA / E9BC932910879
AGENT2026-05-29 13:03:16¡ email/helpdeskINTERNAL
#2323885NA E9BC932910879
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