3,451 tickets1-100

Re: can i cancel an order, I ordered the wrong kind of bottoms. However this was my second order, becaus ...

Madison M · madlaxattack21@gmail.com · Gorgias #220631438

closed
Opened
10 May 2026, 22:02
Closed
11 May 2026, 00:59
Assignee
Katrina - Orders
or_shape changeor_size changeorderstrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-10 22:02:44· chat/gorgias_chat
    can i cancel an order
  2. AI_AGENT2026-05-10 22:03:05· chat/api
    Hi Madison M! Thanks for reaching out to TRIANGL Support. We’re happy to help. Since you’re asking about canceling an order, I’ll connect you with our team now so they can review and assist with your request 💛 One of our team members will be with you shortly 💛
  3. AGENT2026-05-10 22:06:31· chat/helpdesk
    Hi! I’m Anna, and I’ll be helping you from here.
  4. AGENT2026-05-10 22:06:39· chat/helpdesk
    I'm sorry to hear you'd like to cancel your order.
  5. AGENT2026-05-10 22:06:48· chat/helpdesk
    May we know the reason why?
  6. CUSTOMER2026-05-10 22:07:33· chat/gorgias_chat
    I ordered the wrong kind of bottoms. However this was my second order, because the first pair of bottoms was too bog
  7. CUSTOMER2026-05-10 22:07:52· chat/gorgias_chat
    Would I be able to cancel and re do the order?
  8. AGENT2026-05-10 22:08:18· chat/helpdesk
    I see. May I have the order number, please?
  9. CUSTOMER2026-05-10 22:08:27· chat/gorgias_chat
    #2331863NA
  10. AGENT2026-05-10 22:08:40· chat/helpdesk
    Thank you!
  11. AGENT2026-05-10 22:09:18· chat/helpdesk
    I will have to forward your request to our Orders Team for further checking.
  12. AGENT2026-05-10 22:09:24· chat/helpdesk
    They will respond via email as soon as they can.
  13. AGENT2026-05-10 22:09:32· chat/helpdesk
    In the meantime, can I help you with anything else?
  14. CUSTOMER2026-05-10 22:09:46· chat/gorgias_chat
    No, thank you for the help
  15. AGENT2026-05-10 22:10:00· chat/helpdesk
    You're most welcome! It has been a pleasure assisting you. Thanks, and have a lovely day! x
  16. AGENT2026-05-10 22:10:41· chat/helpdeskINTERNAL
    Hi, Orders! For your assistance, please. Thanks! x 2331863NA I ordered the wrong kind of bottoms. However this was my second order, because the first pair of bottoms was too big. Would I be able to cancel and re do the order?
  17. AGENT2026-05-10 23:44:47· email/helpdesk
    Hi Madison, Thank you for reaching out to us! I'm Bernadette and I will be assisting you. We're sad that you wish to cancel your recent purchase. We would like to be able to help you in any way so you can enjoy your TRIANGL goodies. We can try to change styles and sizes if you wish! :) Please note that your recent order #2331863NA will be placed on hold until we receive a reply from you. Let us know how we can help you. We await your reply! Kindest, Bernadette x
  18. CUSTOMER2026-05-10 23:55:20· email/email
    Hi! Would it be possible to change the style of the bottoms from normal to cheekiest? I'd like to keep the size!
  19. AGENT2026-05-11 00:12:13· email/helpdesk
    Hi Madison, Thank you for getting back to us. This is Katrina from Triangl's Orders team again with an update for you about your order #2331863NA. We removed your original order from our system but please do not panic! We created a new one with your preferences. Your new order number is #2331979NA and it is for the following: MICA - LUSAIL White Terry Towelling Crop Bikini Set 1 x Top / M / Normal 1 x Bottom / S / Cheekiest Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic though! Your order has been updated – as promised! – just as you requested. A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x
  20. CUSTOMER2026-05-11 00:17:05· email/email
    Thank you so much for your help!! This order was an order that was part of a return process, will the return team be updated with the new order number?
  21. AGENT2026-05-11 00:34:49· email/helpdesk
    Dear Madison, Thank you for getting back to us. We will update the Returns Team internally with your new order number (#2331979NA) so they know exactly what’s going on. We want to make sure this is as seamless as possible for you, so we’re handling all the behind-the-scenes coordination on our end. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x
  22. AGENT2026-05-11 00:35:37· email/helpdeskINTERNAL
    Returns Ticket: https://triangl.gorgias.com/app/ticket/220580194 Added internal note. Thank you. x
  23. CUSTOMER2026-05-11 00:55:35· email/email
    Thank you so much for everything! I really appreciate it.
  24. AGENT2026-05-11 00:59:03· email/helpdesk
    Dear Madison, Thank you for getting back to us. You are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. May you have a great day! Kindest, Katrina x
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