CUSTOMER2026-05-08 13:10:17· email/email
Hello Triangl Customer Service Team,
I am writing to request a full refund for my recent order, #2316480NA, as the package has been returned to your facility in Hong Kong.
There were three delivery attempts made to my address; however, I was unavailable to sign for the package at those times. I went to the shipping facility to collect the parcel on the next day, but I was informed that the package had already been processed and shipped back to some sort of warehouse in Hong Kong the day I went to pick it up
Since I have not received the items and the package is now back in your ownership, I would like to request a full refund to my original payment method.
My Order Number is: 2316480NA
AGENT2026-05-08 14:29:40· email/helpdesk
Dear Faina,
Thank you for reaching out, and I’m really sorry to hear that you didn’t receive your order. I completely understand how frustrating that must be.
I can confirm that your order has been returned to us by FedEx because they attempted to complete the delivery several times to no avail.
We've gone ahead and processed your refund for the item cost, less a USD 20 administration fee in line with our return policy. Your refund transaction ID is 23040782. The funds should appear in your account within 3–7 business days, depending on your card provider. If you’d still like your Triangl pieces, you’re very welcome to place a new order on our website.
We appreciate your understanding and hope to have you shop with us again soon.
If you have any other questions regarding your order, please don’t hesitate to reach out, and we’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Trish