31,919 tickets1-100

Re: Order #2297627NA

Jane Hargarten ¡ jane@gretchenfarrell.com ¡ Gorgias #214301101

closed
Opened
30 Mar 2026, 12:36
Closed
6 Apr 2026, 09:11
Assignee
Reena - Returns Team
returnsreturns_approvedreturns_clarificationtrianglpotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-03-30 12:36:46¡ email/helpdesk
    Dear Jane, We have received your Refund Request for Order Number #2297627NA. Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back. Can you please confirm if you will be returning the full set for a refund? Kindest, Nikka
  2. AGENT2026-03-30 12:37:06¡ email/helpdeskINTERNAL
    Pending Approval / 2297627NA / 209E042880621 / Clarify RF items
  3. CUSTOMER2026-03-30 12:45:34¡ email/email
    I didn't realize so yes, I will return the whole set and thank you for letting me know. Do I need to enter the details online or are you able to do that for me? Thank you, Jane GRETCHEN FARRELL INTERIORS 8 Front Street, No 820 Croton Falls, NY 10519 www.gretchenfarrell.com
  4. CUSTOMER2026-03-30 23:46:49¡ email/email
    I will return the full set if you can please provide a code for me to send back with the set. Thank you, Jane GRETCHEN FARRELL INTERIORS 8 Front Street, No 820 Croton Falls, NY 10519 www.gretchenfarrell.com
  5. AGENT2026-04-01 08:52:53¡ email/helpdesk
    Hi Jane, Thank you for confirming your return request. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - PERL Top M / Bottom M / Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 209E042880621 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx
  6. AGENT2026-04-01 08:53:11¡ email/helpdeskINTERNAL
    RF 2297627NA 209E042880621
  7. CUSTOMER2026-04-05 02:26:00¡ email/email
    I've decided to keep my purchase so not returning. Thank you, Jane GRETCHEN FARRELL INTERIORS 8 Front Street, No 820 Croton Falls, NY 10519 www.gretchenfarrell.com
  8. AGENT2026-04-06 09:11:18¡ email/helpdesk
    Hi Jane, Thank you for letting us know—we appreciate the update. We’ve noted your decision to keep the item, and no further action is needed on your end. If there’s anything else we can assist you with, please don’t hesitate to reach out. Have a lovely day! Kindest, Reena
  9. AGENT2026-04-06 09:11:28¡ email/helpdeskINTERNAL
    cx will keep
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