Re: Your TRIANGL order #2287406NA | AWB 517794993655

Hi Amy, Thank you for your recent order. We've been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action: "Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made." You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 517794993655 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.

Hi Amy, Thank you for emailing us, and I’m truly sorry for the frustration this situation has caused. We completely understand how inconvenient this is, especially when you’re not able to be home during delivery hours. FedEx requires delivery instructions, such as authorizing a package to be left without a signature, to be provided directly by the consignee (the recipient). This is a FedEx policy, which is why only you’re able to make that request through their website or you can also submit your request to us. https://www.fedex.com/fedextrack/?trknbr=517794993655 FedEx will attempt delivery up to three times. If no one is available to receive the parcel and no alternate delivery instructions are provided, the package will unfortunately be returned to us automatically. As the order is now being returned to us, we’re only able to offer a refund at this time. Unfortunately, it’s no longer possible for us to intercept the parcel or arrange a redelivery once it has entered the return process. As a result, we are only able to issue a refund for the item cost, less a $20 USD administration fee. Please note that the original shipping fee is non-refundable. If you’re still interested in receiving the suits, you will have to place a new order directly through our website at your convenience. Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes between 3-5 business days (weekends, holidays, and customs clearance delays not included). If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X

Dear Amy, Thank you for your message. I completely understand how frustrating this must be, especially since you did everything you could on your end. I’m really sorry this still happened. In some cases, the request to leave the package may not have been processed in time, the driver may not have been able to leave it without a signature, or the parcel may have already been scheduled for return after multiple delivery attempts. There can also sometimes be delays or miscommunication at the local FedEx station. We truly understand your efforts, and I’m very sorry it still resulted in the parcel being returned. As it is now on its way back to us, we’ll proceed with your refund once it arrives at our warehouse. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Anna x