Re: Your request # 4C072A2879348: Pending Approval

Dear Christina, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Yes! If you purchase another bikini, you can return the unused top and bottom to us, and once we receive them, you’ll get a refund. We understand it can feel like a few steps, but this ensures everything is processed correctly. And since the M top is very low in stock, we recommend purchasing the full set to secure the remaining stock. Use this code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-13 We will provide you with the return address and complete instructions once you have confirmed the above. We look forward to hearing from you. Kindest, Pearl

Pending Approval 2295963NA / 4C072A2879348 / ESTTUR2TOPM 3 / AOOS RT https://triangl.gorgias.com/app/ticket/214135068

Hi Christina, Thank you for getting back to us and sharing your new Order #2305183NA. Your return for Order #2295963NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ESTE - TURQUOISE Neoprene Scoop Crop Bikini Set: Top / L - Bottom / M Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 4C072A2879348 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl

RF & REP: 2295963NA / 4C072A2879348

Dear Christina, We hope this message finds you well. We're emailing about your Refund Request for Order # 2295963NA that was approved on April 2, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame. However, we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Thank you. Hope to hear from you soon. Kindest, Elaine xx

WH CLARIF , 2295963NA / 4C072A2879348 RF shipped beyond 14 days 4/20/2026 #2305183NA N/A CHRISTINA LANGONE ESTTUR2TOPL 1 USPS9405550105497025630646 326519 4/22/2026 4/20/2026 #2305183NA N/A CHRISTINA LANGONE SIDTUR2ABOTM 1 USPS9405550105497025630646 326520 4/22/2026

latest in https://triangl.gorgias.com/app/ticket/217935218