CUSTOMER2026-03-28 21:08:51· chat/gorgias_chat
I accidentally placed an order with “normal” bottoms but wanted “cheeky” can you help me switch it?
AI_AGENT2026-03-28 21:09:07· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Since your request relates to changing or cancelling an order, I will connect you directly with our Customer Care Team who can update this for you.
I'll pass this over to our team so they can help you directly — they’ll join shortly.
AGENT2026-03-28 21:09:37· chat/helpdesk
Hi there! I'm Kelly, and I'll be assisting you with your inquiry.
CUSTOMER2026-03-28 21:09:59· chat/gorgias_chat
Hi kelly
AGENT2026-03-28 21:10:01· chat/helpdesk
Thanks for the recent purchased. Can I get the order number, please.
CUSTOMER2026-03-28 21:10:20· chat/gorgias_chat
2302974NA
AGENT2026-03-28 21:11:30· chat/helpdesk
Can I get your full name and best email address to reach you?
CUSTOMER2026-03-28 21:11:46· chat/gorgias_chat
Carly Jordan
CUSTOMER2026-03-28 21:11:54· chat/gorgias_chat
carlydjordan@gmail.com
AGENT2026-03-28 21:12:12· chat/helpdesk
You have ordered for MAIA Alina and Gara, do you need CHEEKY MEDIUM bottoms?
AGENT2026-03-28 21:12:22· chat/helpdesk
Noted, Carly.
CUSTOMER2026-03-28 21:12:24· chat/gorgias_chat
Yes please
AGENT2026-03-28 21:12:47· chat/helpdesk
Got it. One moment, please while I forward your request to the Orders Team.
AGENT2026-03-28 21:13:53· chat/helpdesk
Thanks for both styles, correct?
CUSTOMER2026-03-28 21:13:59· chat/gorgias_chat
Yes
AGENT2026-03-28 21:15:07· chat/helpdesk
Thank you, Carly.
Kindly wait for the Orders Team confirmation via email. They will get back to you within 24 hours. Be sure to monitor your spam and junk folder too.
CUSTOMER2026-03-28 21:15:23· chat/gorgias_chat
Thank you
AGENT2026-03-28 21:15:32· chat/helpdesk
You're most welcome.
Anything else that I can hep you with?
CUSTOMER2026-03-28 21:15:38· chat/gorgias_chat
That is all
AGENT2026-03-28 21:15:42· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-03-28 21:16:15· chat/helpdeskINTERNAL
Hi, change of coverage. Thank you
- needed a CHEEKY coverage
- 2302974NA
AGENT2026-03-29 02:10:05· email/helpdesk
Dear Carly,
Thank you for choosing Triangl.
We understand you’d like to make changes to your order #2302974NA. We can’t guarantee that it can be done, but we’ll definitely try our best. Just to confirm, you’d like to receive the following styles and sizes instead of what’s in your original order:
MAIA - GARA Textured Scoop Bikini Set S+ in Top/ M (Cheeky) Bottom
MAIA - ALINA Pink Crochet Scoop Bikini Set S+ in Top/ M (Cheeky) Bottom
Once we receive your confirmation, we’ll send a request to our shipper right away and email you again as soon as we have an update. Please note that changes can only be made once, so be sure these are your final picks.
Let us know if you’d like to proceed with the changes. In the meantime, we’ll place your order on hold so it doesn’t get shipped before we hear back from you.
Kindest,
Jesselle
CUSTOMER2026-03-29 02:37:21· email/email
Yes that is correct!
AGENT2026-03-29 07:11:28· email/helpdesk
Dear Carly,
Thank you for confirming your preference.
We removed your original order #2302974NA from our system but do not panic! We created a new one with your preferences. Your new order number is #2303277NA and it is for the following:
MAIA - GARA Textured Scoop Bikini Set S+ in Top/ M (Cheeky) Bottom
MAIA - ALINA Pink Crochet Scoop Bikini Set S+ in Top/ M (Cheeky) Bottom
Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Rest assured, your order has been updated, as promised, just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna x