Re: Conversation with James Conner

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. If your return request shows as Pending Approval, it means our Returns Team is currently reviewing it. This usually takes up to two business days. Since it has been 2 days, I’m going to connect you with one of our team members who can check this for you and provide an update shortly. I’ll pass this over to our team so they can help you directly — they’ll join shortly.

Hi, I’m Lery, and I’ll be helping you from here. :)

I am sorry to know that you have yet to receive an update regarding your request. Let me help you with it.

Can I have your order number and the email address used to create the order, please?

Thank you.

For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours.

I understand your concern. I have already escalated your details as we speak so rest assured that your concern will be prioritized and you will receive an update asap.

Thanks too for your understanding and patience.

Is there anything else I can help you with?

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2296710NA | jbconner1218@gmail.com exchange ff-up "Hi! I sent a request for a return and it has been 2 days but I have not heard back yet"

Dear James, Thank you for reaching out to us. Your enquiry has been forwarded to our team, and we sincerely apologize for the delay in getting back to you. We truly appreciate your patience and understanding, and we’re sorry for any inconvenience this may have caused. We are eager to assist but unfortunately, the VINCA - LUSAIL Set: L / S Cheekiest is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-12 2. Order the 2 new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your 2 original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2296710NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joan

Pending Approval: #2296710NA / 54687F2878694 | AOOS VINLUS2TOPL 28 SIDLUS2CBOTS 26 VINPROCBOTS 36

Hi Returns, For ff up cx - hi! I sm looking for my RA number for my return you did not provide one 2296710NA My return request has already been escalated. I was provided a exchange free shipping code and replaced my order but have not recieved an ra code for my order number 2296710NA i have sent multiple follow up emails to returns@trisngl.com jbconner1218@gmail.com From LC - https://triangl.gorgias.com/app/ticket/214620931 Thanks.

Hi James, We apologize for the delay in getting back to you. Please note that our system responds to inquiries in the order they are received, and sending multiple emails places the request back into the queue, which may cause a slight delay. We truly appreciate your patience and understanding. Your return for Order #2296710NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - LUSAIL White Terry Towelling Triangle Bikini Top M / Bottom S Cheeky VINCA - PRON Red Gingham Triangle Bikini Top M / Bottom S Cheeky (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 54687F2878694 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz

RF & REP: 2296710NA / 54687F2878694 New Order: 2303370NA w/ free sf code APPROVED 4/1/2026

FP 2296710NA 54687F2878694 SD 31 Mar 2026 ADD 6 Apr 2026 WH 8 Apr 2026 4/6/2026 #2296710NA 54687F2878694 JB CONNER SIDLUS2ABOTS 1 FEDEX870196280640 322244 4/8/2026 4/6/2026 #2296710NA 54687F2878694 JB CONNER VINPROABOTS 1 FEDEX870196280640 322245 4/8/2026 4/6/2026 #2296710NA 54687F2878694 JB CONNER VINLUS2TOPM 1 FEDEX870196280640 322246 4/8/2026 4/6/2026 #2296710NA 54687F2878694 JB CONNER VINPROTOPM 1 FEDEX870196280640 322247 4/8/2026