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Re: Tracking, #2295225NA, Hi, I’m just trying to track my recent order. I got an email saying that my s ...

Lea Molina · leadmolina@yahoo.com · Gorgias #213855358

closed
Opened
26 Mar 2026, 21:43
Closed
27 Mar 2026, 00:04
Assignee
Katrina - Orders
ordor_order statusor_tracking adviseorderstrianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-26 21:43:12· chat/gorgias_chat
    Tracking
  2. AI_AGENT2026-03-26 21:43:27· chat/api
    Hi Lea! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  3. CUSTOMER2026-03-26 21:44:21· chat/gorgias_chat
    #2295225NA
  4. AGENT2026-03-26 21:44:42· chat/helpdesk
    Hi there! I'm Kelly, and I'll be assisting you with your inquiry.
  5. CUSTOMER2026-03-26 21:45:39· chat/gorgias_chat
    Hi, I’m just trying to track my recent order. I got an email saying that my shipment was on thr way but now I’m looking at my order being canceled and now unfulfilled.
  6. AGENT2026-03-26 21:46:26· chat/helpdesk
    I know how worried you must be that your order hasn't arrived yet. Let me see what I can do to help you.
  7. AGENT2026-03-26 21:48:26· chat/helpdesk
    Thanks for waiting. We understand how important it is for you to receive your order on time, and we’re truly sorry for falling short of your expectations. I want to make sure you get the most accurate help for this. Our Orders Team is best equipped to handle these specific details. Rest assured your concern has already been escalated and you should hear back from them within today.
  8. AGENT2026-03-26 21:49:11· chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  9. AGENT2026-03-26 21:49:26· chat/helpdeskINTERNAL
    Hi, order status. Thank you - 2295225NA
  10. AGENT2026-03-26 21:51:32· chat/helpdesk
    I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions. Have an awesome day/night. xx
  11. AGENT2026-03-27 00:04:13· email/helpdesk
    Dear Lea, Thank you for reaching out to us. We're pleased to inform you that your order #2295225NA has been shipped. Please find your tracking details below: Order Number: #2295225NA Tracking Number: 518557372885 Courier: FedEx Tracking URL: https://www.fedex.com/wtrk/track/?trknbr=518557372885 Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Katrina x
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