30,691 tickets1-100

Re: Tracking, #2295225NA, Hi, I鈥檓 just trying to track my recent order. I got an email saying that my s ...

Lea Molina 路 leadmolina@yahoo.com 路 Gorgias #213855358

closed
Opened
26 Mar 2026, 21:43
Closed
27 Mar 2026, 00:04
Assignee
Katrina - Orders
ordor_order statusor_tracking adviseorderstrianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-26 21:43:12路 chat/gorgias_chat
    Tracking
  2. AI_AGENT2026-03-26 21:43:27路 chat/api
    Hi Lea! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  3. CUSTOMER2026-03-26 21:44:21路 chat/gorgias_chat
    #2295225NA
  4. AGENT2026-03-26 21:44:42路 chat/helpdesk
    Hi there! I'm Kelly, and I'll be assisting you with your inquiry.
  5. CUSTOMER2026-03-26 21:45:39路 chat/gorgias_chat
    Hi, I鈥檓 just trying to track my recent order. I got an email saying that my shipment was on thr way but now I鈥檓 looking at my order being canceled and now unfulfilled.
  6. AGENT2026-03-26 21:46:26路 chat/helpdesk
    I know how worried you must be that your order hasn't arrived yet. Let me see what I can do to help you.
  7. AGENT2026-03-26 21:48:26路 chat/helpdesk
    Thanks for waiting. We understand how important it is for you to receive your order on time, and we鈥檙e truly sorry for falling short of your expectations. I want to make sure you get the most accurate help for this. Our Orders Team is best equipped to handle these specific details. Rest assured your concern has already been escalated and you should hear back from them within today.
  8. AGENT2026-03-26 21:49:11路 chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  9. AGENT2026-03-26 21:49:26路 chat/helpdeskINTERNAL
    Hi, order status. Thank you - 2295225NA
  10. AGENT2026-03-26 21:51:32路 chat/helpdesk
    I鈥檝e noticed you鈥檙e away for quite some time, I鈥檓 closing our chat session now. However, my colleagues and I are here should you have any further questions. Have an awesome day/night. xx
  11. AGENT2026-03-27 00:04:13路 email/helpdesk
    Dear Lea, Thank you for reaching out to us. We're pleased to inform you that your order #2295225NA has been shipped. Please find your tracking details below: Order Number: #2295225NA Tracking Number: 518557372885 Courier: FedEx Tracking URL: https://www.fedex.com/wtrk/track/?trknbr=518557372885 Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included. If you have any other questions regarding your order, please don鈥檛 hesitate to reach out. We鈥檒l be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Katrina x
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