If something is in exchange mode right now, but I actually wanna end up returning it. How do I change the exchange to a return on the website?
AI_AGENT2026-04-08 14:58:30· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
You can change your ongoing exchange to a return easily through our Returns Portal. Both exchanges and returns are managed there. Just initiate a new return request by visiting [https://triangl.com/a/returns](https://triangl.com/a/returns) and follow the steps to start a return instead of an exchange.
If you already have an RA number from your exchange, please mention that you want to return the item when submitting the new return request.
Let me know if you need any more help with this process 💛
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