brian quinn · bwquinn337@gmail.com · Gorgias #215122163
closed
Opened
4 Apr 2026, 02:24
Closed
9 Apr 2026, 09:13
Assignee
Denise - Returns Team
returnsreturns_tier 2trianglvipchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-04-04 02:24:48· email/email
Hi i placed an order which ended up getting delayed and had to wait about 3
weeks just for it to come damaged. The bottoms are fine but the top is not
wearable since the clasp is broken. I would like to know the next steps on
getting a new top that isn't broken. Thank you. Below are the pictures of
the broken clasp and when my order got delivered.
order number-
AGENT2026-04-04 09:45:13· email/helpdeskINTERNAL
created at/initial contact Apr 3, 2026/ RT https://triangl.gorgias.com/app/ticket/213139998
AGENT2026-04-04 09:52:56· email/helpdesk
Hi Brian,
Thank you for those photos. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place.
We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer.
Should you wish to receive the same size - ESTE - TURQUOISE Top / XS? If you need a different size, feel free to let us know, and we'll be happy to adjust.
We look forward to your confirmation. Again, we apologize for the inconvenience.
Kindest,
Joanna