I am trying make a return but I don't have the dispatch note is there a way I can get another one?
AGENT2026-04-10 05:58:24· email/helpdesk
Dear Diane,
Thank you for reaching out.
Regarding the Dispatch Note, this refers to the document that was included with your original order when it was delivered. It is specifically issued for your order and contains important details such as the items purchased, the quantity of each item, your shipping address, and the order reference number.
For your reference, we have attached your Dispatch Note in this email.
Once you have shipped your return, please send us a photo of your postage receipt that clearly shows the tracking number and the courier used. This will allow us to monitor your return shipment and assist you with the next steps as soon as the package is on its way back to our warehouse.
If you have any other questions or need further clarification, please don’t hesitate to let us know—we’re always happy to help.
Kindest,
Geelah
AGENT2026-04-10 05:58:31· email/helpdeskINTERNAL
2291459NA 8ADCF42886285 / Approved 4/06/26
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