Hi I am so sorry but my exchange code never worked for me could I get a new one? Or is there another solution?
Thank you!
AGENT2026-04-28 04:30:03· email/helpdesk
Dear Natalie,
Here is a new code that you can use for free shipping, code: EXCHANGE-TRIANGL-17
Please note that you only have 48 hours to use the code, and you can only use this once.
Once you have successfully placed the new order, please share the new order number with us for reference. We will then provide you with the return instructions.
We look forward to hearing from you.
Kindest,
Pearl
Dear Natalie,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return reqeust and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Ja
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