You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
returns-and-exchanges
Firstname:
Lilah
Lastname:
McQuilkin
Email:
lilahcm10@gmail.com
Phone:
5048138818
Ordernumber:
2279179NA
Body:
Hi, I purchased a bathing suit as an Easter gift for my
daughter. I gave her the swim suit early so she could wear it
Easter weekend. The top is too small but has not been worn only
tried on for size. Would you be willing to wave the 14 day return
policy for an exchange? I also planned to order her an additional
suit for her birthday in May. I would be happy to place the new
order in addition to exchanging the top that is too small at the
same time. Please let me know if you are willing to make the
exception.
AGENT2026-04-03 13:39:23· email/helpdesk
Dear Lilah,
Thank you for reaching out to us. We truly appreciate your support and understand that returning an order can be disappointing.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on March 9, 2026, and your request was sent on April 2, 2026, which unfortunately falls outside of this timeframe.
We’re really sorry that we’re unable to accommodate your request in this instance. If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can.
You can also find more details about our Returns Policy here:
[https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Thank you for your understanding, and please let us know if we can assist you with anything else.
Kindest regards,
Reena
AGENT2026-04-03 13:39:26· email/helpdeskINTERNAL
2279179NA / DECLINED DUE TO DOD
Replies are sent through Open Doors, so they stay on the customer record.