CUSTOMER2026-04-06 19:02:18· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Alexa
Lastname:
Levy
Email:
skincarebyalexa@icloud.com
Phone:
5077011151
Ordernumber:
518557370470
Body:
It shows on the site that my package delivery was not
completed, so I would like to know where my package is and how it
can get to me. Thanks so much.
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AGENT2026-04-06 23:56:29· email/helpdesk
Dear Alexa,
We have an update concerning your Triangl purchase.
Your parcel is at the FedEx location in ORLANDO, FL. However, we’ve been informed that your shipping address is incomplete / incorrect. Kindly fill out the format below and also include your alternative contact number as well.
NAME:
SHIPPING ADDRESS:
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
EMAIL:
Please reply as soon as you can. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
Kindest,
Bernadette x
AGENT2026-04-06 23:56:35· email/helpdeskINTERNAL
Added to Undeliverable sheet
AGENT2026-04-07 05:30:23· email/helpdesk
Dear Alexa,
Thank you for getting back to us.
We’ll forward your information to our fulfillment provider so the courier can update the delivery details. Please keep your phone nearby in case the courier contacts you to arrange delivery of your order.
If you have any other questions about your order, feel free to reach out and we’ll be happy to assist. For follow-ups, please include all of your questions in one email so we can address them efficiently.
Kindest,
Katrina x
AGENT2026-04-07 05:30:39· email/helpdeskINTERNAL
Please check with FedEx on Apr 08 and update CX. Thank you. x
Request #SFC32265016 created.
CUSTOMER2026-04-11 17:55:12· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Alexa
Lastname:
Levy
Email:
skincarebyalexa@icloud.com
Phone:
5077011151
Ordernumber:
2300266NA
Body:
Hi!! I reached out about a week ago about not receiving
my package and it shows it failed again so I just wanted to reach
out and ask what's happening with it and why it has failed twice
now?
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AGENT2026-04-11 20:15:09· email/helpdeskINTERNAL
FedEx UPDATE:
4/7/2026 6:43 PM
FedEx Case# SFC32265016 - Shipment Change > Address Correction
https://prnt.sc/p3VMpAjzpaOM
I am sorry but this is the same as the address currently showing on the shipment which the station has noted as incorrect.
Please can you review this with the receiver and get back to us?
Apologies for the inconvenience caused.
AGENT2026-04-11 20:16:06· email/helpdesk
Dear Alexa,
This is Trish from Triangl's Orders team with an update about your concern.
I’m really sorry for the frustration caused by the repeated failed delivery attempts. I completely understand how disappointing this must be.
As promised, we’ve already reached out to FedEx about your correct address. They’ve confirmed that the address on file was flagged by their local station as incomplete/incorrect, despite matching what was originally provided. In some cases, this can happen if additional details (such as a unit, apartment number, or access instructions) are required for the driver to complete the delivery.
As the holding deadline has now passed, your order was returned to us. At this point, the only option available is to refund the item value, less a $20 USD administration fee.
Your refund transaction ID is 22449338. You should see the funds back in your account within 3–7 business days, depending on your card provider. If you’d still like your Triangl pieces, you’re very welcome to place a new order on our website and ensure you have the correct and complete delivery address.
I completely understand this isn’t the outcome you were hoping for, and I’m really sorry again for the inconvenience caused. If you’d still love to receive your pieces, you’re very welcome to place a new order. We’d just recommend double-checking that all delivery details are as complete as possible to help avoid any issues.
If you have any other questions regarding your order, please don’t hesitate to reach out, and we’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Trish