New customer message on April 16, 2026 at 4:41 am

You received a new message from your online store's contact form. Country Code: US Reason For Contacting: returns-and-exchanges Firstname: Courtney Lastname: Zhu Email: courtneyzhu23@gmail.com Phone: 5202754757 Ordernumber: 2311914NA Body: Hi Triangl Team, I'm reaching out regarding my recent order and the delivery experience. Unfortunately, there have been multiple issues with FedEx — the package has been marked as delivered several times, but I have not received any doorbell notification, phone call, or the package itself. Given these repeated failed delivery attempts, and the fact that I will now be leaving the country, I won't be able to receive the package in time. This is particularly frustrating as I paid for expedited shipping specifically to ensure timely delivery. Given the circumstances, I'd really appreciate if you could process a full refund, including the shipping fee. Please let me know if you need any additional information from my side to facilitate this. Thank you for your help, and I appreciate your understanding.