Dear Maggie,
We have received your Exchange Request for Order #2312545NA. We are sorry to know that the fit didn't work out!
We have noted that you want to exchange for the style VINCA - BANC Top S and Bottom XS. However, for the bottom, we have two styles available: XS Cheeky or XS Cheekiest
Could you please confirm which style you prefer? Once we receive your confirmation, we will check its availability and proceed with your request accordingly.
We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.
Kindest,
Jetz
AGENT2026-04-23 02:23:03· email/helpdeskINTERNAL
pending approval: #2312545NA 2C627A2899047 / CLARIFY EX ITEMS
AGENT2026-04-24 05:26:53· email/helpdeskINTERNAL
latest in https://triangl.gorgias.com/app/ticket/218078337
Replies are sent through Open Doors, so they stay on the customer record.