Arianna Tanel · ariannatanel@outlook.com · Gorgias #216188316
closed
Opened
11 Apr 2026, 14:24
Closed
12 Apr 2026, 12:02
Assignee
Elaine - Returns Team
returnsreturns_follow-uptrianglvipchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-04-11 14:24:39· email/email
Hello,
I placed an exchange on a dress cover up I ordered. I wrote in the specific dress and the wrong one is being sent to me. Can this please be cancelled and the proper one be sent to me?
I'm exchanged the melon stripe dress that I originally ordered in XS/S for a M/L. Not the terry.
Original order number: 2297673NA
Exchange Order Number: 2312871NA
AGENT2026-04-12 12:02:58· email/helpdesk
Dear Arianna,
Thank you for reaching out to us.
We appreciate you bringing this to our attention. We’re very sorry for the inconvenience caused and we appreciate your patience while we sorted this out. We’re pleased to confirm that the incorrect item has been canceled and your exchange for the MINNI - MELON STRIPE - M / L has now been processed.
A new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Wishing you a wonderful weekend.
Kindest,
Elaine xx
AGENT2026-04-12 12:04:22· email/helpdeskINTERNAL
EX 2297673NA / 09BB362883566
EX PROCESSED 4/12/2026
new ORDER# 2313463NA
canceled Order# 2312871NA
Replies are sent through Open Doors, so they stay on the customer record.