3,490 tickets1-100

Quick question about my recent order

Arden Katz · missardenk@gmail.com · Gorgias #216867456

closed
Opened
15 Apr 2026, 22:14
Closed
16 Apr 2026, 13:29
Assignee
Gelou - Returns Team
returnstrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-15 22:14:48· email/email
    Hi Triangl Team, I hope you're doing well! I recently placed an order and noticed that this particular bikini comes with a backpack instead of the usual pouch. I absolutely love the bikini itself, it's gorgeous! I completely understand that the backpack is part of the set, but I wanted to ask if there might be any possibility of swapping the backpack for one of the smaller pouches, or even returning just the backpack. I just know I wouldn't get much use out of the backpack, but I'd get so much use out of one of your smaller, typical bikini pouches. Please let me know if you need any additional information! I appreciate your help!
  2. AGENT2026-04-16 13:29:01· email/helpdesk
    Dear Arden, Thank you so much for your kind message. We’re so glad to hear you love the bikini! Just to let you know, the bag included with the VINCA - PANDA WHITE Neoprene Triangle is designed as part of the set, and the pouch/backpack is provided as a complimentary item specific to this style. Because of this, we’re unfortunately unable to swap it for a different pouch or accept a return for the bag on its own. We completely understand your preference for the smaller pouches and appreciate you sharing your feedback. It’s always helpful for us. If there’s anything else we can assist you with, please don’t hesitate to let us know! Kindest, Gelou
Replies are sent through Open Doors, so they stay on the customer record.