5,141 tickets1-100

Re: A shipment from order #2302215NA is on the way

Cate Urquhart · cateucart@gmail.com · Gorgias #216190566

closed
Opened
11 Apr 2026, 14:51
Closed
13 Apr 2026, 16:12
Assignee
Anna - Orders
or_order statusor_tracking adviseorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-11 14:51:31· email/email
    Hi, I received this email on April 2nd and have not received any updates since then on my order regarding shipping and when it is supposed to get here.
  2. AGENT2026-04-11 15:37:47· email/helpdesk
    Dear Cate, Thank you for your recent purchase! I’m really sorry for the lack of updates. I completely understand your concern, especially after not hearing anything since April 2. Upon checking, there was a delay in processing due to payment approval timing, along with the recent public holiday. That said, I’m happy to confirm that your order #2302215NA has now been shipped. Please find your tracking details below: Order Number: #2302215NA Tracking Number: 471913893637 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=471913893637 It should be there in 2-3 business days. Weekends, holidays, and customs clearance delays may not be included. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish
  3. CUSTOMER2026-04-13 15:39:06· email/email
    Thank you!
  4. AGENT2026-04-13 16:12:37· email/helpdesk
    Dear Cate, You're most welcome! We are glad to be of help. :) If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx
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