Hi, I received this email on April 2nd and have not received any updates
since then on my order regarding shipping and when it is supposed to get
here.
AGENT2026-04-11 15:37:47· email/helpdesk
Dear Cate,
Thank you for your recent purchase!
I’m really sorry for the lack of updates. I completely understand your concern, especially after not hearing anything since April 2.
Upon checking, there was a delay in processing due to payment approval timing, along with the recent public holiday. That said, I’m happy to confirm that your order #2302215NA has now been shipped.
Please find your tracking details below:
Order Number: #2302215NA
Tracking Number: 471913893637
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=471913893637
It should be there in 2-3 business days. Weekends, holidays, and customs clearance delays may not be included.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Trish
CUSTOMER2026-04-13 15:39:06· email/email
Thank you!
AGENT2026-04-13 16:12:37· email/helpdesk
Dear Cate,
You're most welcome! We are glad to be of help. :)
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna xx
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