4,798 tickets1-100

Re: Conversation with Gabriella pacheco

Gabriella pacheco · gabriella_p8@yahoo.com · Gorgias #214801272

closed
Opened
1 Apr 2026, 23:43
Closed
2 Apr 2026, 17:22
Assignee
Jesselle - Orders
ordor_missing itemorderstrianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-01 23:42:59· chat/gorgias_chat
    Missing items in my order
  2. AI_AGENT2026-04-01 23:43:15· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. I'm sorry to hear about the missing items in your order. Could you please provide the following details so our team can review and assist you: * Your order number * A description of the missing items * A photo of the items you received (if possible) Also, to ensure your information is secure, could you please authenticate yourself? Thank you!
  3. CUSTOMER2026-04-01 23:44:38· chat/gorgias_chat
    Order number 2301792na
  4. AI_AGENT2026-04-01 23:44:53· chat/api
    Thanks for providing your order number. I’m going to connect you with one of our team members who can take care of this missing item issue for you.
  5. CUSTOMER2026-04-01 23:45:01· chat/gorgias_chat
    Pink bikini bottom and top
  6. AGENT2026-04-01 23:45:08· chat/helpdesk
    Hi there! I'm Kelly, and I'll be assisting you with your inquiry.
  7. AGENT2026-04-01 23:45:26· chat/helpdesk
    Sorry to hear this. One moment, let me check.
  8. CUSTOMER2026-04-01 23:46:02· chat/gorgias_chat
    Items I did receive
  9. CUSTOMER2026-04-01 23:46:08· chat/gorgias_chat
    Thank you
  10. AGENT2026-04-01 23:46:47· chat/helpdesk
    Thanks for waiting. You have ordered for 2 set of suits and only 1 received, correct?
  11. CUSTOMER2026-04-01 23:47:07· chat/gorgias_chat
    Yes I am correct
  12. AGENT2026-04-01 23:47:21· chat/helpdesk
    Thanks. Can you also send photo of the FedEx palstic.
  13. CUSTOMER2026-04-01 23:48:27· chat/gorgias_chat
    I tossed the fedex bag but I have the list
  14. CUSTOMER2026-04-01 23:49:15· chat/gorgias_chat
    Sorry didn’t know I would need it
  15. AGENT2026-04-01 23:49:20· chat/helpdesk
    How was the look of the FedEx plastic?
  16. CUSTOMER2026-04-01 23:50:02· chat/gorgias_chat
    It seemed sealed correctly to me
  17. AGENT2026-04-01 23:50:34· chat/helpdesk
    Noted, no hole or something off with the plastic?
  18. CUSTOMER2026-04-01 23:51:26· chat/gorgias_chat
    I didn’t really notice anything wrong with the package I just opened it with the tape seal
  19. AGENT2026-04-01 23:51:40· chat/helpdesk
    Thank you so much. Let me endorse your concern to the Orders Team for further checking. Kindly give them 24 hours to get back to you via email. Be sure to monitor your spam and junk mail too as sometimes responses ends up there.
  20. CUSTOMER2026-04-01 23:52:00· chat/gorgias_chat
    Thank you
  21. AGENT2026-04-01 23:52:17· chat/helpdesk
    Thank you so much for understanding. Do you have any other concerns that I can help you with?
  22. CUSTOMER2026-04-01 23:52:41· chat/gorgias_chat
    No that’s all Will I get a resolution through email
  23. AGENT2026-04-01 23:53:02· email/helpdeskINTERNAL
    Hello, missing suit. Thanks - 2301792NA mIssing MICA ADAO suit.
  24. AGENT2026-04-01 23:53:38· chat/helpdesk
    Yes, further assistance will be provided via email.
  25. AGENT2026-04-01 23:53:51· chat/helpdesk
    Let me know if I can assist you further?
  26. CUSTOMER2026-04-01 23:53:56· chat/gorgias_chat
    Thank you
  27. AGENT2026-04-01 23:54:45· chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  28. AGENT2026-04-02 04:37:55· email/helpdesk
    Dear Gabriella, Thank you for bringing this to our attention, and we’re sorry to hear about this issue. We do not want you to wait longer while we're investigating this case with our shipper and warehouse. We would love for you to enjoy your Triangl order ASAP and as a one-time courtesy we are more than happy to reprocess the MICA - ADAO Pink Textured Crop Bikini in S++ top / S Cheeky bottom for you so we can ship it out again to you. Before we can do that, kindly confirm if we can send it out to the same address listed below: Gabriella pacheco 1200 N Los Robles Ave Pasadena CA 91104 United States +1 626-823-1377 If not, please fill in your new shipping details using the format below. Recipient's name: Company Name (if applicable): House/ Blg/ Apt/ Street Address: City: State/ Region: Post Code: Country: Phone number: We'll be waiting for your response. Thanks! Kindest, Bernadette x
  29. CUSTOMER2026-04-02 16:28:38· email/email
    Omg ! Yes thank you sooo much !! That is the correct address appreciate it
  30. AGENT2026-04-02 16:45:25· email/helpdesk
    Dear Gabriella, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2306906NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Jesselle
  31. CUSTOMER2026-04-02 16:57:55· email/email
    Appreciate it
  32. AGENT2026-04-02 17:22:13· email/helpdesk
    Hi Gabriella, You are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X
Replies are sent through Open Doors, so they stay on the customer record.