31,243 tickets1-100

Re: Damaged item Order #2298989NA

Mery Burgener · merylaurel@gmail.com · Gorgias #215978364

closed
Opened
10 Apr 2026, 01:56
Closed
11 Apr 2026, 08:08
Assignee
Crystel - Returns Team
returnsreturns_tier 2trianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-10 01:56:58· email/email
    The back clasp on the swimsuit top is broken. I would like to order a replacement. Please advise.
  2. AGENT2026-04-10 09:56:33· email/helpdesk
    Dear Mery, We’re very sorry to hear about the issue with your bikini, and we appreciate you bringing this to our attention. We’d be happy to look into your concern further. As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. We look forward to hearing from you. Kindest, Joanna
  3. AGENT2026-04-10 09:56:36· email/helpdeskINTERNAL
    2298989NA linked
  4. CUSTOMER2026-04-10 12:09:48· email/email
    Sent from my iPhone
  5. AGENT2026-04-10 13:08:14· email/helpdesk
    Dear Mery, Thank you for providing us with photos. We’re really sorry to see that the clasp on your item has broken. We completely understand how frustrating this must be, especially when you were expecting to enjoy your purchase without any issues. Can you please share the following details: Was the item machine washed? How did you dry the bikini? Did the item come in contact with any rough surface? What is your usual bikini care method after use? From there, we will assess if we can accommodate your request. Kindest, Crystel
  6. AGENT2026-04-10 13:08:15· email/helpdeskINTERNAL
    T2-CLARIF 2298989NA
  7. CUSTOMER2026-04-10 23:55:24· email/email
    Hello, My daughter hasn't worn it at all. The tags are still on! It was a gift, so she just opened it yesterday.
  8. AGENT2026-04-11 03:18:00· email/helpdesk
    Hi Mery, Thank you getting back to us. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place. We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer. Should you wish to receive the same size - MAIA - MENDE Top / S? If you need a different size, feel free to let us know, and we'll be happy to adjust. We look forward to your confirmation. Again, we apologize for the inconvenience. Kindest, Joanna
  9. AGENT2026-04-11 03:18:14· email/helpdeskINTERNAL
    2298989NA NON CX FA EX, within 14 days
  10. CUSTOMER2026-04-11 03:50:29· email/email
    Hi Joanna, Yes the same top in a size small will be great. Thank you! Do you want me to send the other one back to you? Thanks, Mery
  11. AGENT2026-04-11 08:08:30· email/helpdesk
    Dear Mery, Thank you for getting back to us. I have filed a request to have your new MAIA - MENDE Top / S shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged TOP, no need to send this back. Your RA number for the replacement is: 2298989NAEX Thank you for choosing Triangl! Please don't hesitate to contact us if you need anything else, we're always here to assist you. Kindest, Crystel
  12. AGENT2026-04-11 08:08:58· email/helpdeskINTERNAL
    NON CX FA EX 2298989NA / 2298989NAEX EX PROCESSED April 11, 2026 NEW ORDER 2312888NA
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