Re: Exchange for new sizes order #2316707NA

Hi team, for your size assistance, please. Thank you! PENDING APPROVAL #2316707NA / FB3E4B2901048

Hi Ashtyn, We’ve received your sizing concern, and we’re here to help. To better assist you, could you let us know how the items you received are fitting? For the S+ top, does it feel tight around the band, or are you mainly needing more coverage in the bust? For the S cheeky bottoms, how do they fit overall? Additionally, could you please share your bust, underbust, waist, and hip measurements? This will help us recommend the most accurate size for you. You can refer to these guides: Bust & underbust (please measure with a bra on): https://prnt.sc/r0mvqd Bottom measurements: https://prnt.sc/17pehd2 Looking forward to your reply so we can get this sorted for you as quickly as possible! Kindest, Anna xx

Hi Ashtyn, It has been a while since we've heard from you. In the meantime, we will mark this ticket as solved. If you believe that the ticket has not been resolved, please reply directly to this email to automatically reopen the ticket. Kindest, Lery xx

Hi Ashtyn, Thank you so much for your response and for sharing those details with us — we really appreciate it. To help us recommend the best fit for you, could you please confirm a few more details? Your cup size or full bra size (e.g. 32A US/UK / 70A EU / 10A AU) Your usual bottoms size (US 0, 2, or 4) Your lower waist measurement in centimeters or inches For the lower waist, this is typically measured around 2–3 inches below your belly button — where the bikini waistband would naturally sit. You can use this guide as a reference: https://prnt.sc/6_QIYsqtB9JZ We’ll keep an eye out for your reply and will be more than happy to assist you further once we have these details. Thanks again for reaching out, and have a lovely day! Kindest, Janis xx

Hi Ashtyn, Ideally, we need to receive the old items first before sending you the new items. And it takes us 1-2 business days to process your exchange, followed by 3-5 business days for delivery. We understand that you need to get the new items in time for your vacation and we'd appreciate if you will place a new order. There can be the occasional customs or courier delay which may affect your delivery time frame from time to time. Weekends and holidays are not included. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-17 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2316707NA Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. We look forward to your response! Kindest, Jetz

Hi Ashtyn, Thank you for getting back to us and sharing your new Order #2322524NA. Your return for Order #2316707NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - TINE SPARKLE Top S+ / Bottom S Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: FB3E4B2901048 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kyla

#2316707NA FB3E4B2901048 RF&REP

Hi Ashtyn, Yes — that’s absolutely okay. You may send your return on Monday. We completely understand that you would like to try both swimsuits first to make sure you keep the best fit. We only ask that you email us back as soon as you receive the new suit and confirm to us should there are changes in your request. Hope you have a lovely trip, and feel free to message us anytime if you need anything else! Kindest, Dy xx

2316707NA / FB3E4B2901048

Hi Ashtyn, You're most welcome! Should you need further assistance, don't hesitate to send us an email. We are always here to help! Kindest, Joanna

Hi Ashtyn, Thank you for getting back to us and sending your tracking information through! We’ll be keeping an eye on your return and will process your refund as soon as the items are received and confirmed at our warehouse. In the meantime, please feel free to get in touch should you need further assistance. Have a lovely day! Kindest, Reena

ON HOLD 2316707NA / FB3E4B2901048 SD 5/5/26 / TN 9500111633216125427544

5/11/2026 #2316707NA FB3E4B2901048 ASHTYN RUDER NMAITINTOPSP 1 USPS9500111633216125427544 331282 5/12/2026 5/11/2026 #2316707NA FB3E4B2901048 ASHTYN RUDER NMAITINBBOTS 1 USPS9500111633216125427544 331283 5/12/2026 2316707NA / FB3E4B2901048