CUSTOMER2026-04-14 11:42:10· chat/gorgias_chat
I ordered a swimsuit last night but didn’t realize my email domain changed. Could add a different email so I can get updates and a confirmation of my purchase?
AI_AGENT2026-04-14 11:42:29· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Since changing the email address linked to your order involves security, we can't update or verify it directly through chat. I’ll transfer you now so a team member can verify your order and update your email to ensure you receive all updates and confirmation.
AGENT2026-04-14 11:42:52· chat/helpdesk
Hello! I'm Michelle, and I'll be helping you from here x
AGENT2026-04-14 11:43:19· chat/helpdesk
Thank you for your order. I can request our Orders Team to update your registered email.
AGENT2026-04-14 11:43:33· chat/helpdesk
Could you kindly share the order number and your correct email address?
CUSTOMER2026-04-14 11:43:54· chat/gorgias_chat
Hello. Thanks so much. My email that I used to purchase the swimsuit is ksd10@q.com
CUSTOMER2026-04-14 11:44:17· chat/gorgias_chat
I don’t know the order number since I never received the confirmation email.
AGENT2026-04-14 11:44:40· chat/helpdesk
Ah! No worries. I've found your order for the SOFI COOKIE set.
CUSTOMER2026-04-14 11:45:19· chat/gorgias_chat
I think that’s correct. It was brown with yellow polkadots
AGENT2026-04-14 11:45:44· chat/helpdesk
It is, the halter top with tie bottoms :)
CUSTOMER2026-04-14 11:46:03· chat/gorgias_chat
Yes that’s correct! I believe the top is a tie in the front too. My new domain is ksd10@myctl.net
AGENT2026-04-14 11:46:29· chat/helpdesk
Yes, it has front ties. And got this: ksd10@myctl.net
AGENT2026-04-14 11:46:49· chat/helpdesk
I'll forward this to our Orders Team so they could edit it and resend the order confirmation email.
CUSTOMER2026-04-14 11:47:15· chat/gorgias_chat
Yes that should work for the email. Thank you so much!
AGENT2026-04-14 11:47:20· chat/helpdesk
Shipping notification will also be sent to you via email within 24 to 48 hours.
AGENT2026-04-14 11:47:31· chat/helpdesk
You're most welcome! Kindly expect to receive within today.
CUSTOMER2026-04-14 11:47:55· chat/gorgias_chat
Awesome! I’ll look out for later today.
AGENT2026-04-14 11:47:55· chat/helpdesk
*confirmation
AGENT2026-04-14 11:48:02· chat/helpdesk
Lovely! In the meantime, is there anything else I can be of help?
CUSTOMER2026-04-14 11:48:53· chat/gorgias_chat
I was hoping to receive it by Friday. Do you think it will get to me by then? I know I need to wait to see the email but just curious if you knew
AGENT2026-04-14 11:50:11· chat/helpdesk
Oh! Processing may take 1-2 working days, followed by 3-5 working days for shipping and delivery. These don't include weekends, holidays and occasional customs or courier delays.
CUSTOMER2026-04-14 11:50:40· chat/gorgias_chat
Oh bummer, that’s ok. Thank you for your help!
AGENT2026-04-14 11:50:51· chat/helpdesk
If without any delays and following the timeframe, there's a chance that it'll arrive this Friday the earliest or 22nd April the latest.
CUSTOMER2026-04-14 11:51:24· chat/gorgias_chat
I’m excited either way whenever it gets here. I appreciate your assistance.
AGENT2026-04-14 11:51:41· chat/helpdesk
You'll receive a tracking number and the tracking page to trace your shipment. Let's hope for the best x
AGENT2026-04-14 11:51:49· chat/helpdesk
Glad that I could help, Krista
AGENT2026-04-14 11:51:54· chat/helpdesk
Any other questions you might have in mind?
CUSTOMER2026-04-14 11:52:11· chat/gorgias_chat
Nope I’m all set. Thanks again
AGENT2026-04-14 11:52:35· chat/helpdesk
You're welcome! Feel free to chat with us here anytime you need help. Wishing you a lovely Tuesday xx
AGENT2026-04-14 11:52:41· chat/helpdeskINTERNAL
#2314575NA: update email address and resend order confirmation request.
Correct email: ksd10@myctl.net
AGENT2026-04-14 12:58:05· email/helpdesk
Dear Krista,
Thank you for your recent purchase.
We’ve updated your email address from KSD10@Q.COM to ksd10@myctl.net and re-sent your Order Confirmation to the updated address.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Anna