30,691 tickets1-100

Re: I ordered a swimsuit last night but didn鈥檛 realize my email domain changed. Could add a different em ...

Krista Dodd 路 ksd10@myctl.net 路 Gorgias #216605509

closed
Opened
14 Apr 2026, 11:42
Closed
14 Apr 2026, 12:58
Assignee
Anna - Orders
Order
2314575
ordor_confirmation emailsor_email addressorderstrianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-14 11:42:10路 chat/gorgias_chat
    I ordered a swimsuit last night but didn鈥檛 realize my email domain changed. Could add a different email so I can get updates and a confirmation of my purchase?
  2. AI_AGENT2026-04-14 11:42:29路 chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We鈥檙e happy to help. Since changing the email address linked to your order involves security, we can't update or verify it directly through chat. I鈥檒l transfer you now so a team member can verify your order and update your email to ensure you receive all updates and confirmation.
  3. AGENT2026-04-14 11:42:52路 chat/helpdesk
    Hello! I'm Michelle, and I'll be helping you from here x
  4. AGENT2026-04-14 11:43:19路 chat/helpdesk
    Thank you for your order. I can request our Orders Team to update your registered email.
  5. AGENT2026-04-14 11:43:33路 chat/helpdesk
    Could you kindly share the order number and your correct email address?
  6. CUSTOMER2026-04-14 11:43:54路 chat/gorgias_chat
    Hello. Thanks so much. My email that I used to purchase the swimsuit is ksd10@q.com
  7. CUSTOMER2026-04-14 11:44:17路 chat/gorgias_chat
    I don鈥檛 know the order number since I never received the confirmation email.
  8. AGENT2026-04-14 11:44:40路 chat/helpdesk
    Ah! No worries. I've found your order for the SOFI COOKIE set.
  9. CUSTOMER2026-04-14 11:45:19路 chat/gorgias_chat
    I think that鈥檚 correct. It was brown with yellow polkadots
  10. AGENT2026-04-14 11:45:44路 chat/helpdesk
    It is, the halter top with tie bottoms :)
  11. CUSTOMER2026-04-14 11:46:03路 chat/gorgias_chat
    Yes that鈥檚 correct! I believe the top is a tie in the front too. My new domain is ksd10@myctl.net
  12. AGENT2026-04-14 11:46:29路 chat/helpdesk
    Yes, it has front ties. And got this: ksd10@myctl.net
  13. AGENT2026-04-14 11:46:49路 chat/helpdesk
    I'll forward this to our Orders Team so they could edit it and resend the order confirmation email.
  14. CUSTOMER2026-04-14 11:47:15路 chat/gorgias_chat
    Yes that should work for the email. Thank you so much!
  15. AGENT2026-04-14 11:47:20路 chat/helpdesk
    Shipping notification will also be sent to you via email within 24 to 48 hours.
  16. AGENT2026-04-14 11:47:31路 chat/helpdesk
    You're most welcome! Kindly expect to receive within today.
  17. CUSTOMER2026-04-14 11:47:55路 chat/gorgias_chat
    Awesome! I鈥檒l look out for later today.
  18. AGENT2026-04-14 11:47:55路 chat/helpdesk
    *confirmation
  19. AGENT2026-04-14 11:48:02路 chat/helpdesk
    Lovely! In the meantime, is there anything else I can be of help?
  20. CUSTOMER2026-04-14 11:48:53路 chat/gorgias_chat
    I was hoping to receive it by Friday. Do you think it will get to me by then? I know I need to wait to see the email but just curious if you knew
  21. AGENT2026-04-14 11:50:11路 chat/helpdesk
    Oh! Processing may take 1-2 working days, followed by 3-5 working days for shipping and delivery. These don't include weekends, holidays and occasional customs or courier delays.
  22. CUSTOMER2026-04-14 11:50:40路 chat/gorgias_chat
    Oh bummer, that鈥檚 ok. Thank you for your help!
  23. AGENT2026-04-14 11:50:51路 chat/helpdesk
    If without any delays and following the timeframe, there's a chance that it'll arrive this Friday the earliest or 22nd April the latest.
  24. CUSTOMER2026-04-14 11:51:24路 chat/gorgias_chat
    I鈥檓 excited either way whenever it gets here. I appreciate your assistance.
  25. AGENT2026-04-14 11:51:41路 chat/helpdesk
    You'll receive a tracking number and the tracking page to trace your shipment. Let's hope for the best x
  26. AGENT2026-04-14 11:51:49路 chat/helpdesk
    Glad that I could help, Krista
  27. AGENT2026-04-14 11:51:54路 chat/helpdesk
    Any other questions you might have in mind?
  28. CUSTOMER2026-04-14 11:52:11路 chat/gorgias_chat
    Nope I鈥檓 all set. Thanks again
  29. AGENT2026-04-14 11:52:35路 chat/helpdesk
    You're welcome! Feel free to chat with us here anytime you need help. Wishing you a lovely Tuesday xx
  30. AGENT2026-04-14 11:52:41路 chat/helpdeskINTERNAL
    #2314575NA: update email address and resend order confirmation request. Correct email: ksd10@myctl.net
  31. AGENT2026-04-14 12:58:05路 email/helpdesk
    Dear Krista, Thank you for your recent purchase. We鈥檝e updated your email address from KSD10@Q.COM to ksd10@myctl.net and re-sent your Order Confirmation to the updated address. You鈥檒l receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions or concerns about your order, feel free to reach out and we鈥檒l be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Anna
Replies are sent through Open Doors, so they stay on the customer record.