4,798 tickets1-100

Re: Missing items

kaitlin olivier · kaitlin_shae@yahoo.com · Gorgias #215371788

closed
Opened
6 Apr 2026, 14:46
Closed
6 Apr 2026, 16:15
Assignee
Trish - Orders
or_missing itemorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-06 14:46:32· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: orders-and-shipping Firstname: kaitlin Lastname: olivier Email: kshae823@gmail.com Phone: 2108441497 Ordernumber: 2305395NA Body: Hello! I received my order today and the bottoms were not in the package. I recieved a top and a bag. Can I please get some assistance so the bottoms can be shipped to me? ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. CUSTOMER2026-04-06 14:48:45· email/email
    Good morning, The bottoms were not in the package that I received today. There was the top and a bag (didn't order a bag but I assumed it came with the set). Please let me know what I can do so the bottoms can be shipped to me! Thank you! Order # 2305395NA Kaitlin
  3. CUSTOMER2026-04-06 15:22:54· email/email
    Please disregard my last email; the bottoms were in the bag. Thank you!
  4. AGENT2026-04-06 16:15:58· email/helpdesk
    Dear Kaitlin, Thank you so much for the update! I’m glad to hear everything was included and that your bottoms were safely tucked in the bag. No worries at all, and I completely understand the confusion! If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish
Replies are sent through Open Doors, so they stay on the customer record.