Need to add information to an order. Add 5th floor to the address and put a secondary email.
AI_AGENT2026-04-15 13:12:20· chat/api
Hi Shaun! Thanks for reaching out to TRIANGL Support. We’re happy to help. Could you tell me a bit more about what you need assistance with?
AI_AGENT2026-04-15 13:12:36· chat/api
For security and operational reasons, changes to your existing order after placement, including adding "5th floor" to the delivery address and a secondary email, must be handled by our Customer Care Team. I'll escalate this request to them right away so they can assist you with updating your order #2315447NA.
AGENT2026-04-15 13:13:05· chat/helpdesk
Hello Shaun x
AGENT2026-04-15 13:13:14· chat/helpdesk
I'm Michelle, and I'll be assisting you from here x
AGENT2026-04-15 13:13:25· chat/helpdesk
Is 2315447NA the order number?
AGENT2026-04-15 13:15:26· chat/helpdesk
Are you still online, Shaun?
AGENT2026-04-15 13:17:42· chat/helpdesk
Seems you're no longer online; I'll end this chat for now. Kindly start a new session for further help. Wishing you a lovely day xx
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