Re: My order was delivered and the top doesn’t fit but the system won’t let me initiate an exchange or r ...

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1. CUSTOMER2026-04-16 02:44:37· chat/gorgias_chat
   My order was delivered and the top doesn’t fit but the system won’t let me initiate an exchange or return
2. AI_AGENT2026-04-16 02:44:49· chat/api
   Hi Katerina! Thanks for reaching out to TRIANGL Support. We’re happy to help. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
3. AGENT2026-04-16 02:45:24· chat/helpdesk
   Hi!
4. AGENT2026-04-16 02:45:34· chat/helpdesk
   Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
5. CUSTOMER2026-04-16 02:45:38· chat/gorgias_chat
   Hello how are you
6. CUSTOMER2026-04-16 02:45:40· chat/gorgias_chat
   I got
7. CUSTOMER2026-04-16 02:45:53· chat/gorgias_chat
   order #2313427NA today and the top is way too small
8. AGENT2026-04-16 02:45:54· chat/helpdesk
   I’m sorry to hear that you're having trouble submitting an exchange request.
9. AGENT2026-04-16 02:46:11· chat/helpdesk
   Let me check this for you. Can I have your order number, please?
10. CUSTOMER2026-04-16 02:46:13· chat/gorgias_chat
    When I tried to return it says it hasn’t been delivered but it came today
11. CUSTOMER2026-04-16 02:46:19· chat/gorgias_chat
    #2313427NA
12. AGENT2026-04-16 02:47:26· chat/helpdesk
    Noted, Katerina.
13. AGENT2026-04-16 02:47:49· chat/helpdesk
    May I ask for the following information, please? Style Name + Size/s Returning: Style Name + Size/s you need:
14. CUSTOMER2026-04-16 02:49:34· chat/gorgias_chat
    I ordered MIMA in a medium top and small bottom but I don’t think even the next size up in the top will fit
15. AGENT2026-04-16 02:50:01· chat/helpdesk
    Would you like some help with sizing first?
16. CUSTOMER2026-04-16 02:51:25· chat/gorgias_chat
    Yes please
17. AGENT2026-04-16 02:52:04· chat/helpdesk
    Sure!
18. CUSTOMER2026-04-16 02:52:06· chat/gorgias_chat
    I recently had a breast augmentation so I have no idea what size to get now I was a small before
19. CUSTOMER2026-04-16 02:52:15· chat/gorgias_chat
    I’m a 32 D now
20. AGENT2026-04-16 02:52:25· chat/helpdesk
    How's the fit of the top?
21. CUSTOMER2026-04-16 02:52:47· chat/gorgias_chat
    Barely covered anything 😬
22. CUSTOMER2026-04-16 02:53:01· chat/gorgias_chat
    I don’t think that style will work sadly
23. AGENT2026-04-16 02:53:13· chat/helpdesk
    How about the fit around your back?
24. CUSTOMER2026-04-16 02:53:13· chat/gorgias_chat
    Is there a top style you recommend
25. CUSTOMER2026-04-16 02:53:17· chat/gorgias_chat
    Was fine
26. AGENT2026-04-16 02:53:35· chat/helpdesk
    If you want a style with more coverage, you may check our Mica.
27. CUSTOMER2026-04-16 02:53:45· chat/gorgias_chat
    I love this style do you think the next size up would be better or no
28. AGENT2026-04-16 02:53:50· chat/helpdesk
    What other bra sizes can you fit in for a normal/non push up bra? Are you closer to 34C-D or 34D-DD?
29. AGENT2026-04-16 02:54:00· chat/helpdesk
    Let's double check your size first.
30. CUSTOMER2026-04-16 02:54:02· chat/gorgias_chat
    34d
31. CUSTOMER2026-04-16 02:54:16· chat/gorgias_chat
    Def not a c
32. AGENT2026-04-16 02:54:45· chat/helpdesk
    So more of D-DD?
33. CUSTOMER2026-04-16 02:54:58· chat/gorgias_chat
    Yes probably
34. AGENT2026-04-16 02:55:04· chat/helpdesk
    Okay. How about your usual top size in clothing?
35. CUSTOMER2026-04-16 02:55:19· chat/gorgias_chat
    Emall
36. CUSTOMER2026-04-16 02:55:27· chat/gorgias_chat
    Small or medium depending
37. AGENT2026-04-16 02:56:00· chat/helpdesk
    Got it. For me to better guide you with sizing, I will need your exact measurements. Do you have a cloth measuring tape handy?
38. CUSTOMER2026-04-16 02:56:38· chat/gorgias_chat
    I can grab one
39. AGENT2026-04-16 02:57:00· chat/helpdesk
    Great! May I have your size in cm for your bust and underbust, please? Let me give you tips on how to get the measurements correctly.
40. AGENT2026-04-16 02:57:06· chat/helpdesk
    For the bust: wrap the measuring tape around the most protruding part of the bust. For the underbust: allow the tape to slide to its most comfortable yet snug position around the ribcage. This is where the band of the bra normally sits.
41. CUSTOMER2026-04-16 02:57:47· chat/gorgias_chat
    Underbust 32”
42. CUSTOMER2026-04-16 02:58:34· chat/gorgias_chat
    Bust 37
43. AGENT2026-04-16 02:58:44· chat/helpdesk
    Are you wearing a bra or sportsbra while measuring?
44. CUSTOMER2026-04-16 02:58:49· chat/gorgias_chat
    No
45. AGENT2026-04-16 02:58:59· chat/helpdesk
    Also, what kind of tape are you using?
46. CUSTOMER2026-04-16 02:59:20· chat/gorgias_chat
    It’s like a plastic tape that dry cleaners use
47. AGENT2026-04-16 02:59:29· chat/helpdesk
    Got it.
48. AGENT2026-04-16 03:00:03· chat/helpdesk
    Are you okay with a size that offers more bust coverage, but a bit tighter around the back than M?
49. AGENT2026-04-16 03:00:21· chat/helpdesk
    Or a size with more coverage and bigger around the back?
50. CUSTOMER2026-04-16 03:00:58· chat/gorgias_chat
    Hmm not sure what would work best
51. AGENT2026-04-16 03:01:47· chat/helpdesk
    If the coverage is your main concern, the closest size would be the S++ top.
52. AGENT2026-04-16 03:02:10· chat/helpdesk
    For reference, it ideally fits 34D-DD with 75-80cm underbust and 95-100cm bust.
53. CUSTOMER2026-04-16 03:02:41· chat/gorgias_chat
    that would work better than the large?
54. CUSTOMER2026-04-16 03:03:10· chat/gorgias_chat
    Or should I just exchange for the vinca?
55. AGENT2026-04-16 03:03:18· chat/helpdesk
    Yes. L ideally fits 38D.
56. AGENT2026-04-16 03:03:43· chat/helpdesk
    Kindly note that both Mima and Vinca offer less coverage because of their cut.
57. CUSTOMER2026-04-16 03:04:28· chat/gorgias_chat
    Ok what do you suggest should I try the large top?
58. AGENT2026-04-16 03:04:57· chat/helpdesk
    It depends on your preference, Katerina.
59. CUSTOMER2026-04-16 03:05:33· chat/gorgias_chat
    Are you saying the small ++ has more coverage than the large?
60. AGENT2026-04-16 03:06:23· chat/helpdesk
    S++ and L have the same bust coverage. They just differ with the underbust size.
61. CUSTOMER2026-04-16 03:06:54· chat/gorgias_chat
    My underbust is 32 so let’s try the small ++
62. AGENT2026-04-16 03:06:55· chat/helpdesk
    If you're okay with a size that offers more bust coverage, but a bit tight around the back, you may go with S++.
63. CUSTOMER2026-04-16 03:07:03· chat/gorgias_chat
    I agree
64. CUSTOMER2026-04-16 03:07:31· chat/gorgias_chat
    The large will be too big I think around my back
65. CUSTOMER2026-04-16 03:07:46· chat/gorgias_chat
    Thanks for your help
66. AGENT2026-04-16 03:07:54· chat/helpdesk
    If you want a size that is bigger on the bust and around the back, L would be the next size.
67. AGENT2026-04-16 03:08:47· chat/helpdesk
    You're welcome! Do you need help sizing your bottoms as well?
68. CUSTOMER2026-04-16 03:08:52· chat/gorgias_chat
    If the small ++ and the large are the same bust coverage I’ll probably go with the small ++
69. CUSTOMER2026-04-16 03:08:58· chat/gorgias_chat
    The bottoms were fine
70. CUSTOMER2026-04-16 03:09:12· chat/gorgias_chat
    Small cheeky were good
71. AGENT2026-04-16 03:09:13· chat/helpdesk
    Alright.
72. CUSTOMER2026-04-16 03:09:30· chat/gorgias_chat
    Do I send back the whole set?
73. AGENT2026-04-16 03:09:48· chat/helpdesk
    Can you please confirm the style and size that you want for the exchange?
74. CUSTOMER2026-04-16 03:10:22· chat/gorgias_chat
    Mima - bisc brown
75. CUSTOMER2026-04-16 03:10:32· chat/gorgias_chat
    small ++ top
76. CUSTOMER2026-04-16 03:10:38· chat/gorgias_chat
    Small cheeky bottom
77. AGENT2026-04-16 03:11:16· chat/helpdesk
    To confirm, you only want to exchange the top to S++, correct? all good with the bottom?
78. CUSTOMER2026-04-16 03:11:22· chat/gorgias_chat
    Yes!
79. AGENT2026-04-16 03:11:40· chat/helpdesk
    Noted, Katerina.
80. AGENT2026-04-16 03:12:14· chat/helpdesk
    If it's just for a different size, you can exchange/send just the top. We have a great 14 days returns policy, you may check all the details here: https://triangl.com/a/returns
81. CUSTOMER2026-04-16 03:12:24· chat/gorgias_chat
    Thanks
82. AGENT2026-04-16 03:12:29· chat/helpdesk
    I will also forward your concern to our Returns Team for further checking.
83. AGENT2026-04-16 03:12:39· chat/helpdesk
    Kindly wait for an update via email.
84. CUSTOMER2026-04-16 03:13:07· chat/gorgias_chat
    Ok got it thanks
85. AGENT2026-04-16 03:13:37· chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
86. CUSTOMER2026-04-16 03:13:48· chat/gorgias_chat
    That’s all appreciate it
87. AGENT2026-04-16 03:14:01· chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
88. AGENT2026-04-16 03:15:18· chat/helpdeskINTERNAL
    #2313427NA Hi Returns, for your assistance, please. Thank you. xx exchange the top to S++ / "My order was delivered and the top doesn’t fit but the system won’t let me initiate an exchange or return"
89. AGENT2026-04-17 07:57:06· email/helpdesk
    Hi Katerina, Thank you for getting in touch. We are sorry to hear that the bikini size didn't work out well for you. We've received your request and would love to assist you. We are confirming your exchange request and have approved the exchange for the following items: Returning: MIMA - BISC Top M (Send back your Top Only in its original plastic packaging.) Exchanging For: MIMA - BISC Top S++ (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2297366NAEX2 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna
90. AGENT2026-04-17 07:57:11· email/helpdeskINTERNAL
    EX #2313427NA 2297366NAEX2 [2026-04-21 23:37:50] [INTERNAL] [AGENT] [email/helpdesk