Re: New customer message on April 13, 2026 at 2:33 am

Dear Jennifer, Thank you for reaching out and for sharing your experience—we’re really sorry to hear about the issue with your bikini, especially since you’ve taken such good care of it and haven’t encountered this before. We truly appreciate you taking the time to contact us. To help us look into this further, could you please send us at least 2 clear photos showing the problem area? Once we receive them, we’ll be able to properly assess the situation and assist you with the next steps. We look forward to hearing from you soon! Kindest, Reena

2194874NA (Order linked) DOD August 27, 2025

Dear Jennifer, Thank you for sending the photos! Can you please share the following details as well: Was the item washed using hot or cold water or was there any detergent or soap used? Was it fully rinsed immediately after use, or was it left damp for any period of time before being washed? After rinsing in the sink, how was the bikini dried and stored (e.g. hung, laid flat, placed in a bag)? When you noticed the black dots, were they already present after washing, or did they appear after the second wear? Do the dots feel like they are on the surface of the fabric, or do they seem embedded between the fabric layers? We look forward to hearing back! Kindest, Nikka

Hi Jennifer, Thank you so much for taking the time to share such detailed information about your experience. I completely understand how frustrating and concerning this must be—especially since you’ve taken such great care of your bikini and haven’t encountered this issue before. Based on what you’ve described, the small black dots appearing between the fabric layers are most likely tiny sand particles that have become trapped inside the material. This can occasionally happen because the fabric naturally expands when wet, allowing fine particles like sand to get caught between the layers, even with careful washing and rinsing. For this reason, it isn’t considered a manufacturing defect. To help remove the particles, we recommend soaking the bikini for a few minutes, then gently swishing it in water or lightly rubbing the fabric against itself. This can help dislodge any trapped sand. If you’ve already tried these steps and the issue hasn’t improved, please let us know—we’d be more than happy to assist you further and explore the next best solution. We truly appreciate your continued trust in our brand. If there’s anything else we can help with, please don’t hesitate to reach out. Thank you for your understanding! Kindest, Joanna - Returns Team xx

FABRIC: Sand in Fabric if cx comes back, OTE CX FA, same item replacement

Hi Jennifer, Thank you for getting back to us and for clarifying your experience—we completely understand your concern, especially given your familiarity with caring for your Triangl pieces and the fact that this occurred without any beach exposure. While our returns policy typically covers 14 days from the delivery date, we want to make sure you remain satisfied with your purchase. As a one-time exception, we’d be happy to arrange a replacement for your item, as the last thing we’d want is for you to be left with something you’re unhappy with. I'm afraid we can only replace the item with the same style since it is not a manufacturing defect. Kindly note that the replacement item will not be eligible for future exchanges or refunds, as it is being provided specifically to resolve this issue with your original piece. To ensure we send the correct replacement, could you please confirm if you’d like the same size: MAIA - DORE Top / L and Bottom / L / Normal? If you’d prefer a different size, just let us know and we’ll be happy to update it for you. We appreciate your patience and understanding, and we’re here to help if you have any other questions. Kindest, Joanna

2194874NA OTE CX FA, same item replacement FABRIC: Sand in Fabric

Dear Jennifer, Thank you for getting back to us. I have filed a request to have your new MAIA - DORE M top & L normal bottoms shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2194874NAEX Kindest, Joanna

OTE CX FA EX 2194874NA / 2194874NAEX PROCESSED: Apr -14- 2026 NEW Order: 2314673NA, not eligible for future exc or refund