CUSTOMER2026-04-02 06:49:24· email/email
You received a new message from your online store's contact form.
Country Code:
CY
Reason For Contacting:
returns-and-exchanges
Firstname:
Eleni
Lastname:
Georgiades
Email:
elenigeorgiade@gmail.com
Phone:
Ordernumber:
2285459NA
Body:
Hi,
I have returned the package 10 days ago. But it is still being
processed in the Netherlands i thinks. Could you please confirm
whether you have received my return.
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AGENT2026-04-02 09:55:40· email/helpdesk
Dear Eleni,
Thanks for reaching out, we'd love to check the status of your request.
We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded yet as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details, we will check back with our Fulfilment Team and confirm the refund.
If you have other concerns, please don't hesitate to let us know and we're here to help.
Looking forward to your response!
Kindest,
Elaine xx
AGENT2026-04-02 09:55:52· email/helpdeskINTERNAL
RF 2285459NA / 82A2A02873712
APPROVED 3/20/2026
CUSTOMER2026-04-02 12:36:37· email/email
Hi Elaine,
I have sent them by cyprus post, the tracking number is
EE001718138CY
.
I have also attached screenshots of the updates from the return.
AGENT2026-04-04 08:12:25· email/helpdesk
Hi Eleni,
Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.
Kindest,
Reena
AGENT2026-04-04 08:12:27· email/helpdeskINTERNAL
FP 2285459NA / 82A2A02873712
SD 3/24/26 / ADD 4/02/26 / TN EE001718138CY
SA APPROVED TO PROCEED
AGENT2026-04-09 05:56:34· email/helpdeskINTERNAL
#2285459NA 82A2A02873712
4/2/2026 #2285459NA N/A Eleni Georgiades NMAIALITOPS 1 EE001718138CY No Return code 611 4/8/2026
4/2/2026 #2285459NA N/A Eleni Georgiades NMAIALICBOTXS 1 EE001718138CY No Return code 612 4/8/2026