30,691 tickets1-100

Re: New customer message on 2 April 2026 at 2:49 pm

Eleni Georgiades 路 elenigeorgiade@gmail.com 路 Gorgias #214826337

closed
Opened
2 Apr 2026, 06:49
Closed
4 Apr 2026, 08:12
Assignee
Reena - Returns Team
returnsreturns_approvedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-02 06:49:24路 email/email
    You received a new message from your online store's contact form. Country Code: CY Reason For Contacting: returns-and-exchanges Firstname: Eleni Lastname: Georgiades Email: elenigeorgiade@gmail.com Phone: Ordernumber: 2285459NA Body: Hi, I have returned the package 10 days ago. But it is still being processed in the Netherlands i thinks. Could you please confirm whether you have received my return. ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-04-02 09:55:40路 email/helpdesk
    Dear Eleni, Thanks for reaching out, we'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded yet as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details, we will check back with our Fulfilment Team and confirm the refund. If you have other concerns, please don't hesitate to let us know and we're here to help. Looking forward to your response! Kindest, Elaine xx
  3. AGENT2026-04-02 09:55:52路 email/helpdeskINTERNAL
    RF 2285459NA / 82A2A02873712 APPROVED 3/20/2026
  4. CUSTOMER2026-04-02 12:36:37路 email/email
    Hi Elaine, I have sent them by cyprus post, the tracking number is EE001718138CY . I have also attached screenshots of the updates from the return.
  5. AGENT2026-04-04 08:12:25路 email/helpdesk
    Hi Eleni, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Reena
  6. AGENT2026-04-04 08:12:27路 email/helpdeskINTERNAL
    FP 2285459NA / 82A2A02873712 SD 3/24/26 / ADD 4/02/26 / TN EE001718138CY SA APPROVED TO PROCEED
  7. AGENT2026-04-09 05:56:34路 email/helpdeskINTERNAL
    #2285459NA 82A2A02873712 4/2/2026 #2285459NA N/A Eleni Georgiades NMAIALITOPS 1 EE001718138CY No Return code 611 4/8/2026 4/2/2026 #2285459NA N/A Eleni Georgiades NMAIALICBOTXS 1 EE001718138CY No Return code 612 4/8/2026
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