Re: ORDER #2301888NA

Dear Lihi, We have received your Exchange Request #7136862893260 and 8D85EF2892832. We're sad to know that the items did not meet your style expectations. We are eager to assist but unfortunately, the items you have selected are out of low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. Placing a new order (in full set directly from the website) is technically exchange as we will help you get a refund for the full bikini set that you will send back to us. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-15 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2301888NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 6 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Geelah

2301888NA / 7136862893260 and 8D85EF2892832 / AOOS And OOS MALJAD2TOPSPP 1 ELLHORBOTL ELLI - 1 ELLPETBOTL ELLI - 0 SIDJAD2ABOTM 22 DARPETTOPM 141 DARHORTOPM 54 STAHORBBOTM 14

Dear Lihi, Thank you so much for getting back to us with your other options. I double checked our and the DARA - HORIZON BLUE STRIPE TRIANGLE BIKINI SET Top M Bottom M Cheeky is available. Sadly, The MALA - JADED GREEN NEOPRENE BALCONETTE BIKINI SET and ELLI - HORIZON BLUE STRIPE SHORT are out of stock. We would like to offer the 2 options again; place a new order today to secure the style you want with the free shipping code EXCHANGE-TRIANGL-15 or select an alternative style currently available on the website. We will provide you with the return address and complete instructions once you have confirmed the above. Look forward to your confirmation. Kindest, Kiara

2301888NA / 7136862893260 and 8D85EF2892832 / AOOS And OOS MALJAD2TOPSPP - 0 / SIDJAD2ABOTM - 20 DARHORTOPM - 50 / SIDHORABOTM - 35 ELLHORBOTL - 0

Hi Lihi, Thank you for your message and for checking on the availability of those styles—we appreciate you keeping a close eye on them! We understand your request to reserve the available items; however, please note that we’re unable to place items on hold. Our pieces tend to sell out quickly, and availability can change at any time. Additionally, we’d like to let you know that the ELLI - Horizon Blue Stripe Shorts are now fully sold out and will not be restocked. While the DARA - Horizon Blue Stripe Triangle Bikini Set and the MALA - Jaded Green Neoprene Balconette Bikini Set do appear to still be available online at the moment, they are currently running low in stock and may no longer be available by the time your return is received and confirmed at our warehouse. We completely understand your preference not to place a new order right now. With that, we can certainly proceed with your return instead. Please let us know, and we’ll provide you with the return instructions along with the shipping address. Please note that for refunds, the full set (top, bottom and bag/pouch) must be sent back. If you have any other questions or need further assistance, feel free to reach out—we’re always here to help! We look forward to hearing back from you! Kindest, Reena

MALJAD2TOPSPP 3 / SIDJAD2ABOTM 11 DARHORTOPM 39 / SIDHORABOTM 27 ELLHORBOTL 0 (OOS NO REPLEN)

Hi Lihi, Thank you for letting us know, and I’m sorry the code didn’t work at checkout—that’s definitely frustrating. No worries at all, here’s a new code you can use to place your order: EXCHANGE-TRIANGL-16 (valid for one order within the next 48 hours) Once you’ve placed your new order, please email us your order number so we can assist you with the complete return instructions. We look forward to hearing back from you! Kindest, Reena

Hi Lihi, Thank you for sending us a screenshot of the error message. Can you share if you used another discount code for this order? Looking forward to your response so we can check further for you. Kindest, Kiara xx

Dear Lihi, Thank you for confirming. Please note that the free shipping code cannot be combined with other discounts, such as the shorts bundle promotion. If you’d still like to proceed with the bundle promo, you may go ahead and pay the shipping fee at checkout. We will then refund the shipping cost together with your refund request, so you can still enjoy both offers. Kindly let us know if this works for you, and please share your new order number once it has been placed. Kindest, Crystel

Dear Lihi, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: BOBBI - MELON STRIPE Short: M CELESTE - PINK CANDY VELVET Short: M MIMA - PINK CANDY VELVET Crop Bikini Set: Top / S++ - Bottom / S Cheeky JARA - MELON STRIPE Balconette Bikini Set: Top / M - Bottom / M Cheeky ELLI - BLUE BLOSS CHECK Short: M STELL - BLUE BLOSS CHECK Scoop Bikini Set: Top / M - Bottom / M Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 8D85EF2892832 & 7136862893260 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Asia, the Middle East, South America, and Africa) Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl

RF 2301888NA / 8D85EF2892832 & 7136862893260