You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Ally
Lastname:
Anderson
Email:
andersonally7@gmail.com
Phone:
17604195341
Ordernumber:
2307303NA
Body:
Hi there! I'd love to change my shipping address to be
the same as my billing address, 297 W 12th St, Apt 3A, New York,
NY 10014. It's not confirmed yet that anything has shipped.
Thank you so much!
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AGENT2026-04-08 09:02:36· email/helpdesk
Hi Ally,
Thank you for your recent purchase! Thank you for getting in touch with us as well.
As much as we would like to, we cannot make changes to shipping addresses past house numbers, street names and cities. We are unable to update shipping addresses from one state to another.
What we can do is cancel the order before it is shipped and issue a full refund to you so you can reorder and have it shipped to the correct address in New York instead.
Please let us know if you wish to proceed with the cancellation.
Kindest,
Valerie
CUSTOMER2026-04-08 15:45:38· email/email
Hi Valerie,
No worries! I appreciate you getting back to me. Yes let's cancel the order
and I'll reorder to the correct address.
Thank you so much!
AGENT2026-04-08 16:19:31· email/helpdesk
Dear Ally,
We’ve processed the cancellation of your order as requested, and a full refund has been issued to your original payment method.
Your refund transaction ID is 22392662. Please allow 5–7 business days for the funds to appear in your account, depending on your card provider.
We hope to have the chance to serve you again in the future.
If you have any further questions, feel free to reach out anytime. We’ll be glad to assist.
For follow-ups, please include all of your questions in one email so we can handle everything efficiently.
Kindest,
Valerie
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