30,691 tickets1-100

Re: Order no. 2310448NA

Ella Spicer · ella.spicer06@gmail.com · Gorgias #216923578

closed
Opened
16 Apr 2026, 09:41
Closed
17 Apr 2026, 14:04
Assignee
Pearl - Returns Team
returnsreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-16 09:41:57· email/helpdesk
    Dear Ella, Thank you for getting in touch, we have received your Exchange Request #70EB2D2893505. We are eager to assist but unfortunately, the MAIA - ALEIX Terry Towelling Scoop Bikini - S Cheekiest bottom is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-15 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2310448NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Kim xx
  2. AGENT2026-04-16 09:42:30· email/helpdeskINTERNAL
    #2310448NA / 70EB2D2893505 / AOOS MAIALETOPS 37 MAIALECBOTS 2
  3. CUSTOMER2026-04-16 14:47:29· email/email
    Hello, Unfortunately the sizes available on the website do not match my needs. I would like to cancel this return request and keep my original order sizes if possible.
  4. AGENT2026-04-17 14:04:32· email/helpdesk
    Dear Ella, Thank you for letting us know. We’ve gone ahead and canceled your return request, and you can keep your original order as is. No further action is needed on your end. If you need anything else, feel free to reach out anytime! Kindest, Pearl
  5. AGENT2026-04-17 14:04:58· email/helpdeskINTERNAL
    2310448NA / (ARCHIVED) 70EB2D2893505 - cancel return request
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